MARK ANTHONY ILAN
Summary
Experienced Senior Analyst with a proven track record of delivering accurate results and a strong focus on collaborative teamwork, effective leadership, and clear communication. Demonstrating over 4 years of successful project management, efficiently handling daily operational requests while ensuring timely completion of projects. Exceptional technical expertise enables navigation of complex challenges and delivery of high-quality outcomes.
Overview
9
9
years of professional experience
Work History
Sr. Analyst | Fleet Management Support
Shopee Express Philippines
07.2021 - Current
- Supporting IC Team for end to end process
- Filling dispute, sending emails to the designated team for request and follow up
- Acquisition and On-boarding process
- Data checking and validation on a daily and weekly basis before deployment of the partner rider and driver(s)
- Access databases for information as necessary and input information as required
- Practice safer working and adhere to data protection, confidentiality policies and legislation
- Administrative (coordinating to the 3rd party vendors on a daily basis regards to their concerns, request and queries)
- Conducting interviews from the previous role to new role
- Coordination to the different Hub areas for the reports, updates and data information when its necessary
Crew Team Member
Jollibee
05.2017 - 05.2020
- Showcased excellent problem-solving skills when faced with unexpected challenges, working to find effective solutions and maintain customer satisfaction.
- Contributed to the achievement of company targets through consistent delivery of high-quality service.
- Utilized strong communication abilities to relay order details clearly between front-of-house staff and kitchen team members.
- Demonstrated versatility by cross-training in multiple stations, allowing for increased flexibility during busy periods.
Technical Support Representative
Curo Teknika, Inc.
09.2016 - 03.2017
- First line support
- Conducting basic troubleshooting
- Creating and parking tickets using in-house system
- Escalating to 2nd line when required
Education
BSc - Business Administration, Human Resource Management
CAMARINES NORTE STATE COLLEGE
Bagong Silang 1, Labo, Camarines Norte03-2012
BSc - Business Administration, Human Resource Management
CAMARINES NORTE STATE COLLEGE
01.2016
Skills
- Training and Development
- Recruitment and Selection
- Compensation and Administration
- Record Keeping
- Appointment Management
- Data Security
- Performance monitoring
- Document Management
- Client management
- Policy Representation
Timeline
Sr. Analyst | Fleet Management Support
Shopee Express Philippines
07.2021 - Current
Crew Team Member
Jollibee
05.2017 - 05.2020
Technical Support Representative
Curo Teknika, Inc.
09.2016 - 03.2017
BSc - Business Administration, Human Resource Management
CAMARINES NORTE STATE COLLEGE
BSc - Business Administration, Human Resource Management
CAMARINES NORTE STATE COLLEGE
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