Summary
Overview
Work History
Education
Skills
Certification Id
Educational Attainments
Awards
Organization
References
Training
Certification
Timeline
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Mark Anthony Edejer

Mark Anthony Edejer

San Juan

Summary

To obtain a position that will enable me to use and enhance my Professional knowledge and skills.

Overview

19
19
years of professional experience
4
4
Certificates

Work History

(QA) Quality Advocate

T-Mobile Account
03.2022 - 12.2023
  • to ensure that support agents meet customer needs and address all feedback effectively.
  • Review agents’ conversations across all contact touchpoints to measure teams’ performance and track customer support quality.
    Contribute to call calibration sessions to evaluate agent performance.
  • Identify lapses in agents’ performance and provide constructive feedback for improvement.
    Engage in customer listening to identify customer pain points and expectations.
  • Drive the implementation of improved customer engagement strategies to increase agents’ efficiency.
    Serve as an intermediary for escalations from agents and customers.

Customer Engagement Specialist

T-Mobile Account
05.2021 - 03.2022
  • To resolve our customer’s concern and to make sure that all the issue were addressed and acknowledged.

Technical Field Engineer

ASPEX Inc. (Assigned at Department of Education)
08.2012 - 07.2019
  • (a) Installation and repair and maintenance of servers, PCs, peripherals, connections, (b) Technical assistance to users with difficulties concerning the use of computer hardware and software (c) Maintenance of security over access to computers, peripherals, data and files and (d) Protection of entire network from virus and other threats

Permitting Staff

Sky Cable
06.2011 - 05.2012
  • In the Field: 1.) Securing Permits for the Broadband expansion Projects
  • 2.) Attends and participates in meetings as required
  • In the Office: Performs different administrative tasks such as Processing, Filling out paper works, maintaining records and files
  • Sorting, Tallying, Encoding and Monitoring of Statement of Electric Bills for our Sky/Home Cable’s Power Supplies
  • Preparing request for check payments to be signed by our department manager and head
  • Ensures the work area and documents are properly organized, clean, secure and well maintained.

CET Computer Equipment Technician /IT

Landmark / CitySuper Incorporated
10.2007 - 04.2008
  • Ensures effective computer and POS network system and database by assisting users with computer functionalities and technical issues, routine system maintenance and, backing up systems and applications
  • Analyzes and troubleshoots hardware/software problems on both PC and POS, Monitors LAN performance in every workstation and ensures access to the server
  • Responsible for (a) Installation and repair and maintenance of servers, PCs, peripherals, connections, (b) Technical assistance to users with difficulties concerning the use of computer hardware and software (c) Maintenance of security over access to computers, peripherals, data and files and (d) Protection of entire network from virus and other threats

(QA) Quality Assurance

Data Verifier and Encoder
05.2005 - 08.2005

Education

Skills

POS

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Certification Id

10320275

Educational Attainments

  • AMA Computer College, 2007, BS Computer Science
  • Jose Rizal University, 2002, High School
  • Phillippine Chen Kuang High School, 1998, Elementary

Awards

  • (MCSA) Microsoft Certified Solution Associate November 2014
  • (MCITP) Microsoft Certified IT Professional November 2014
  • (MCTS) Microsoft Certified Technology Specialist October 2013
  • (MCP) Microsoft Certified Professional February 2006
  • Quiz Bee Champion - November 2005

Organization

AMA Computer College, 2005, 4th Year Representative

References

  • Wayne Cox, Choice Hotels International, Back-Up Administrator, (480) 286-3971
  • Rey Tan, Ateneo Graduate School of Business, Ateneo Information Technology Institute (Graduate School Faculty), EQUICOM, System Integrator / Business Development / eBusiness Consultant
  • Alfred Santos, Sky Cable Corp., Operation Support Service (Supervisor), Landline: 381-0000 / 636-9292 loc. 5867, Mobile: 0919-6035652

Training

  • Microsoft Windows 7, 09/2013, CNCTC Makati
  • Seminar in Current Trends in IT, 03/05/2003, Baguio City
  • Victoria Court, 10/2005, Pasig City, Attending some secretarial / clerical jobs such as typing correspondences and office report, receiving calls, photocopying, sorting of files and filing of documents, encoding of applicants data in HRIS and ISA.

Certification

MCP Microsoft Certified Professional

Timeline

(QA) Quality Advocate

T-Mobile Account
03.2022 - 12.2023

Customer Engagement Specialist

T-Mobile Account
05.2021 - 03.2022

Technical Field Engineer

ASPEX Inc. (Assigned at Department of Education)
08.2012 - 07.2019

Permitting Staff

Sky Cable
06.2011 - 05.2012

CET Computer Equipment Technician /IT

Landmark / CitySuper Incorporated
10.2007 - 04.2008

(QA) Quality Assurance

Data Verifier and Encoder
05.2005 - 08.2005

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Mark Anthony Edejer