Mark Anthony Ebrado
San Pedro, Province Of Laguna,LAG
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
7
7
years of professional experience
Work History
Operations, Supervisor
Yngen Datacom Corp
01.2023 - Current
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
Operations, Supervisor
Asurion
06.2021 - 11.2022
- Collaborated with sales team to align operational capabilities with customer expectations, boosting client satisfaction.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Conducted performance evaluations, providing constructive feedback and identifying areas for improvement.
- Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Sr. Operations Associate
Capital One Support PH
09.2019 - 06.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Processed transactions, including deposits, withdrawals, and transfers.
- Assisted in fraud prevention efforts by closely monitoring customer accounts and reporting suspicious activity as required.
Operations, Supervisor
Iqor
05.2018 - 07.2019
- Enhanced customer satisfaction by resolving complex technical issues promptly and efficiently.
- Evaluated staff performance regularly, providing constructive feedback aimed at continuous improvement in service delivery standards.
- Led regular meetings with the team to discuss updates in technology trends, ensuring all members stayed current with industry developments.
- Mentored assistant coaches, sharing knowledge of coaching methodologies and fostering their professional growth within the volleyball coaching profession.
Education
Associate of Science - Computer Science
Asian Institute of Computer Studies
San Pedro, Province Of Laguna, Philippines04-2014
Skills
- Operations management
- Performance monitoring
- Task delegation
- Staff supervision
- Employee development
- Team Training
- Workflow optimization
- Management
- Quality assurance
- Project planning
- Data analysis
- Website development
- CRM integration
- E-commerce management
- Responsive web design
- Strong analytical skills
- Proven Coaching Experience
Timeline
Operations, Supervisor
Yngen Datacom Corp
01.2023 - Current
Operations, Supervisor
Asurion
06.2021 - 11.2022
Sr. Operations Associate
Capital One Support PH
09.2019 - 06.2021
Operations, Supervisor
Iqor
05.2018 - 07.2019
Associate of Science - Computer Science
Asian Institute of Computer Studies
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