Mark Anthony Calalang
Biñan,Laguna
Summary
Results-focused coordinator with experience coordinating cross-team efforts to deliver measurable outcomes. Skilled in planning, follow-through, and stakeholder alignment to maintain execution quality and timelines.
Overview
10
10
years of professional experience
Work History
Service Coordinator
TGT Global
12.2023 - 06.2026
- Coordinated and scheduled service appointments based on client requirements, technician availability, and service priorities, ensuring efficient resource allocation and timely service delivery.
- Monitored service tickets, work progress, and client requests while coordinating with IT teams, vendors, and internal departments, ensuring issues were resolved efficiently and within expected timelines.
- Tracked service requests from initial inquiry to completion, providing clients with clear updates and ensuring accountability throughout the service lifecycle.
- Attained efficient service coordination by prioritizing requests, aligning staff availability with client requirements, and monitoring completion status, supporting timely and reliable service delivery.
- Managed client inquiries, IT service requests, and support updates as the primary point of contact, ensuring timely communication and responsive service throughout the request lifecycle.
- Maintained accurate service records, client interactions, work orders, and service reports, enhancing visibility and follow-up for improved client satisfaction.
- Streamlined invoicing and coordinated purchasing and delivery processes, achieving 100% on-time fulfilment for projects while supporting smooth IT and service operations.
Scheduling Coordinator
ADEC Innovations Philippines
10.2020 - 05.2023
- Streamlined scheduling operations by managing appointment changes, patient inquiries, and follow-up requirements, minimising scheduling issues and ensuring a seamless patient experience.
- Coordinated patient scheduling for consultations, evaluations, procedures, and follow-up visits, optimising appointment arrangements based on provider availability and patient needs.
- Maintained accurate and timely updates to patient records and electronic systems, enhancing documentation reliability and supporting effective patient care coordination.
Tele-sales Representative
Concentrix Philippines Inc.
07.2018 - 08.2020
- Attained assigned sales targets by effectively presenting products, overcoming customer objections, and closing qualified leads, contributing to revenue growth and overall team performance.
- Generated sales opportunities through proactive outbound calls, customer profiling, and needs-based product recommendations, leading to increased successful conversions.
- Managed customer follow-ups and sales inquiries while maintaining accurate records, ensuring timely engagement and enhancing customer purchasing experience.
Ramp Agent / Ramp Supervisor
Cebu Pacific Air
05.2016 - 06.2018
- Supervised ground crews by conducting pre-flight briefings, assigning positions, and determining manpower requirements, achieving efficient team coordination and timely completion of ramp activities.
- Coordinated aircraft loading and unloading by accurately interpreting weight and balance instructions, loading manifests, baggage tags, and hazardous materials labels, ensuring safe and compliant flight operations.
- Managed ramp operations, ground equipment, and baggage handling activities, facilitating equipment availability and safe operating conditions while ensuring compliance with airport policies and procedures.
- Monitored ramp activities and enforced safety procedures, promptly reporting injuries or operational incidents to management, thereby promoting a safe and compliant working environment.
Education
Bachelor of Science - Air Transportation
PATTS College of Aeronautics
Manila, 0001-2016
Skills
- Service coordination
- Appointment scheduling
- Ticket tracking
- Client communication
- Vendor coordination
- Customer relationship management
- Records management
- Order management
- Workflow prioritization
- Invoice processing
- Issue resolution
- Cross-functional coordination
- Service desk systems
- Dispatch planning
- Communication skills
- Problem-solving
- Active listening
- Commitment to excellence
- Customer focused
- Customer focused
- Service dispatch
- Calendar management
- Decision making
REFERENCES
- John Darnel, De Leon, Duty Supervisor, (+63) 9437091464, Cebu Pacific Air
- Christian Joy, Muyna, Training Manager, (+63) 9499318626, Concentrix Philippines Inc.
- Marjeline, Reyes, Team Leader, (+63) 9457982408, ADEC Innovations Healthcare Inc.
- Venjo, Sarmiento, Operations Manager, (+63) 9287138917, TGT Global
Timeline
Service Coordinator
TGT Global
12.2023 - 06.2026
Scheduling Coordinator
ADEC Innovations Philippines
10.2020 - 05.2023
Tele-sales Representative
Concentrix Philippines Inc.
07.2018 - 08.2020
Ramp Agent / Ramp Supervisor
Cebu Pacific Air
05.2016 - 06.2018
Bachelor of Science - Air Transportation
PATTS College of Aeronautics