Mark Anthony B. Conui
Cebu City,Cebu
Summary
Motivated professional with varied experience in customer-facing roles. Adapts quickly to changing demands while demonstrating strong interpersonal skills and a commitment to service excellence. Eager to contribute positively to team dynamics and enhance customer satisfaction.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Manager/Officer In Charge
JB’s Coffee Mix Shop
12.2024 - Current
- Led team of baristas in training on coffee preparation and customer service, enhancing team performance.
- Provided customer service by responding to enquiries and recommending beverages, improving customer satisfaction.
- Coordinated inventory management for coffee beans, milk, and supplies, ensuring stock levels met demand.
- Operated espresso machines and other coffee-making equipment with expertise, ensuring high-quality beverage production.
- Adhered to all food safety regulations and quality controls set by the establishment and regulating agencies.
- Maintained high standards of hygiene and cleanliness throughout the café, adhering to health regulations.
- Provided customers with product details such as coffee blends and preparation descriptions.
- Prepared and served hot and cold beverages, including fresh coffee, espresso drinks and brewed teas.
Barista
Bo’s Coffee
03.2018 - 08.2023
- Prepared and served hot and cold beverages, including fresh coffee, espresso drinks and brewed teas.
- Prepared a wide range of coffee and tea beverages, adhering to precise recipes and presentation standards.
- Operated espresso machines and coffee-making equipment, ensuring consistently high-quality beverages that met customer expectations.
- Served beverages and pastries promptly while delivering exceptional customer service, addressing enquiries and offering tailored beverage recommendations.
- Welcomed customers warmly, fostering a friendly atmosphere and connecting with each customer through personalised drink and pastry recommendations.
- Maintained a clean and sanitary work environment, regularly cleaning coffee machines, counters, and customer areas.
- Maintained clean, hygienic food service counters through regular sanitisation.
Barista/ Waiter/ Cashier
Chuck E’ Cheeses
07.2014 - 07.2016
- Prepared and served hot and cold beverages, including fresh coffee, espresso drinks and brewed teas.
- Prepared a wide range of coffee and tea beverages, adhering to precise recipes and presentation standards.
- Operated espresso machines and other coffee-making equipment with expertise, ensuring high-quality beverage production.
- Greeted customers warmly, enhancing their experience with personalised drink and pastry recommendations.
- Maintained clean, hygienic food service counters through regular sanitisation.
- Maintained a clean and sanitary work environment, regularly cleaning coffee machines, counters, and customer areas.
- Cleaned and sanitised work areas and equipment to maintain hygiene standards.
- Collected and analysed customer feedback on menu offerings, suggesting improvements and new items to enhance customer satisfaction.
Education
College Level -
Asian College of Technology
Cebu City01-2010
High School -
Abellana National High School
Cebu City01-2004
Elementary -
Regino Elementary School
Cebu City01-2004
Skills
- Food safety compliance
- Beverage preparation
- Inventory management
- Customer service
- Client engagement
- Customer relationship management
- Time management
- Decision making
- Team management
- Adaptable communication
- Positive attitude
Personal Information
- Mark Anthony B. Conui
- Email Address : mark.conui34@gmail.com
- Address : 357 Sanciangko St. Cebu City, Philippines 6000
- Place of Birth : Cebu City
- Date of Birth : October 21, 1992
- Gender : Male
- Nationality : Filipino
- Civil Status : Single
- Religion : Roman Catholic
- Father's Name: Joel E. Conui
- Mother's Name: Rosalinda B. Conui
Certification
- Station Training Refresher Course
November 15, 2019
Bo's Coffee Support Center, Cebu City, Philippines
Timeline
Manager/Officer In Charge
JB’s Coffee Mix Shop
12.2024 - Current
Barista
Bo’s Coffee
03.2018 - 08.2023
Barista/ Waiter/ Cashier
Chuck E’ Cheeses
07.2014 - 07.2016
College Level -
Asian College of Technology
High School -
Abellana National High School
Elementary -
Regino Elementary School