Mark Anthony Bautista
San Fernando
Summary
Dynamic Technical Support Representative with a proven track record at Blue Red Technology, excelling in technical problem-solving and customer service. Adept at troubleshooting complex issues and enhancing user satisfaction through effective communication and active listening. Recognized for achieving high customer satisfaction rates while maintaining professionalism in fast-paced environments.
Experienced with managing overdue accounts and resolving payment disputes efficiently. Utilizes negotiation techniques and persuasive communication to secure payments. Track record of maintaining accurate records and collaborating with teams to meet collection targets.
Overview
10
10
years of professional experience
Work History
Technical Support Representative
Blue Red Technology
05.2025 - 08.2025
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
Collections Agent
IQor SM Clark
10.2021 - 04.2025
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
Team of Expert
Teletech Pampanga
11.2018 - 09.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Sales Associate and Customer Service
IQor SM Clark
09.2017 - 11.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Sales Clerk
SM Appliance Center
01.2016 - 06.2016
- Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
- Developed strong relationships with customers, driving repeat business and loyalty.
- Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
- Kept front check out area clean and organized for efficient service.
Education
No Degree - Business Administration
Don Honorio Ventura Technological State University
Bacolor, Province Of Pampanga06-2014
Skills
- Technical problem-solving
- Troubleshooting and support services
- Technical product diagnostics
- Remote support
- Customer service expert
- Active listening
- Network diagnostics
- Complaint resolution
- Mac systems
- Verbal and written communication
- Teamwork and collaboration
- Problem-solving
- Highly professional
Timeline
Technical Support Representative
Blue Red Technology
05.2025 - 08.2025
Collections Agent
IQor SM Clark
10.2021 - 04.2025
Team of Expert
Teletech Pampanga
11.2018 - 09.2021
Sales Associate and Customer Service
IQor SM Clark
09.2017 - 11.2018
Sales Clerk
SM Appliance Center
01.2016 - 06.2016
No Degree - Business Administration
Don Honorio Ventura Technological State University
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