Mark Anthony Alonzo
Cabanatuan City, Province of Nueva Ecija
Summary
Proven leader at Palawan Pawnshop with a track record of enhancing customer satisfaction and exceeding sales targets through effective team collaboration and problem-solving. Demonstrates exceptional communication and computer skills, adept at multitasking and adapting to new challenges. Boosted branch performance significantly, showcasing a commitment to results and a positive, team-oriented attitude.
Overview
6
6
years of professional experience
Work History
Barangay Sangguniang Kabataan
Local Government Unit
05.2018 - 12.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Branch Manager
Palawan Pawnshop and Palawan Express Pera Padala
03.2017 - 04.2018
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Complied with regulatory guidelines and requirements.
- Boosted sales and customer loyalty through incentive programs.
Education
Bachelor of Science - Business Administration, Philippines
Nueva Ecija University of Science And Technology
Cabanatuan City, Philippines11.2016
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Flexible and Adaptable
- Multitasking Abilities
- Computer Skills
- Excellent Communication
Timeline
Barangay Sangguniang Kabataan
Local Government Unit
05.2018 - 12.2022
Branch Manager
Palawan Pawnshop and Palawan Express Pera Padala
03.2017 - 04.2018
Bachelor of Science - Business Administration, Philippines
Nueva Ecija University of Science And Technology
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