Mark Anthony Abuton
Virtual Assistant
Ozamiz, Province Of Misamis Occidental
Summary
Motivated and customer-focused professional seeking a position as a Chatter or Virtual Assistant where I can utilize my communication, customer service, and chat support skills to provide excellent client service and contribute to business growth.
Overview
8
8
years of professional experience
Work History
Virtual Assistant
Guaros Towing
02.2026 - 05.2026
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Skilled at working independently and collaboratively in a team environment.
- Organized digital files and maintained accurate records using cloud-based systems.
- Assisted in creating presentations and reports for team projects.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Completed business correspondence, transcription, and data entry.
- Enhanced client satisfaction by efficiently managing and organizing schedules, appointments, and travel arrangements.
Manager's Assistant
JKR Shop
04.2024 - 01.2025
- Coordinated schedules and meetings for senior management, ensuring smooth daily operations.
- Streamlined communication processes between departments to enhance collaboration.
- Assisted in project management by tracking progress and reporting on deliverables.
- Managed and prioritized incoming correspondence, ensuring timely responses and effective communication with external partners.
- Managed multiple tasks simultaneously, maintaining strict deadlines and ensuring accuracy in all deliverables.
- Assisted in increasing company profitability through strategic sales initiatives and targeted marketing campaigns.
Call Center Representative
EPerformax Contact Centers & BPO
06.2021 - 01.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Managed high-volume inbound calls while ensuring customer satisfaction and issue resolution.
- Trained new representatives on call handling procedures and company policies.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Collaborated with team members to streamline processes and improve response times.
- Resolved customer inquiries efficiently, enhancing overall service quality and reliability.
Virtual Assistant
Farmers Insurance Agency
01.2018 - 04.2019
- Assisted clients with administrative and online support tasks
- Managed communications and responded to customer inquiries
- Organized schedules and handled online coordination
- Chat Support / Chatter
- Responded professionally to customer messages and concerns
- Maintained positive customer relationships through effective communication
- Provided accurate information and timely assistance to clients
- Managed calendars, scheduled appointments, and coordinated meetings for executives.
- Assisted in creating presentations and reports for team projects.
Education
Bachelor of Arts - Tourism And Hospitality Management
La Salle University Ozamiz
Ozamiz, Province Of Misamis Occidental, Philippines 04.2001 -
Skills
Customer Service
Chat Support
Communication Skills
Virtual Assistance
Administrative Support
Time Management
Computer Literate
Social Media Communication
Friendly, positive attitude
Problem-solving
Flexible and adaptable
Multitasking
Excellent communication
Critical thinking
Active listening
Timeline
Virtual Assistant
Guaros Towing
02.2026 - 05.2026
Manager's Assistant
JKR Shop
04.2024 - 01.2025
Call Center Representative
EPerformax Contact Centers & BPO
06.2021 - 01.2022
Virtual Assistant
Farmers Insurance Agency
01.2018 - 04.2019
Bachelor of Arts - Tourism And Hospitality Management
La Salle University Ozamiz
04.2001 -
PERSONAL PROFILE
Dedicated, hardworking, and adaptable individual with strong interpersonal and communication skills. Able to work independently and handle customer interactions professionally in fast-paced environments.