Summary
Overview
Work History
Education
Skills
Interests
Timeline
Hi, I’m

Mark Anthonny Dapadap

CSR/TSR IT
Manila
Mark Anthonny Dapadap

Summary

I am a results-oriented professional with a strong background in customer service and technical support, complemented by an associate degree in Information Technology. I excel in delivering exceptional customer experiences by effectively resolving technical issues and bridging the gap between complex concepts and user-friendly explanations. With a commitment to staying current with emerging technologies, I am well-equipped to contribute positively to any team, offering a unique blend of technical expertise and customer-centric focus.

Overview

2
years of professional experience
3
years of post-secondary education

Work History

Optum Global Solutions
Quezon City

Customer Service Representative
08.2022 - Current

Job overview

  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Provided technical support for customer accessibility over the client's website.
  • Navigate customer over the client's website.
  • Provide substantial health care information over the customer.
  • Worked as an advocate coach to support for new hires.

Task Us
Quezon

Customer Service Representative
09.2021 - 01.2022

Job overview

  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Education

Antipolo National High School
Antiplo

High School Diploma
03.2018 - 03.2018

University Overview

Technological Institute of The Philippines
Quezon City

High School Diploma
03.2020 - 03.2020

University Overview

Polytechnic University of The Philippines Manila
Manila

Bachelor of Science from Information Technology
10.2020 - 10.2023

University Overview

Skills

    Customer Service

undefined

Interests

Computer Programming

Innovation in Technology

Timeline

Customer Service Representative
Optum Global Solutions
08.2022 - Current
Customer Service Representative
Task Us
09.2021 - 01.2022
Polytechnic University of The Philippines Manila
Bachelor of Science from Information Technology
10.2020 - 10.2023
Technological Institute of The Philippines
High School Diploma
03.2020 - 03.2020
Antipolo National High School
High School Diploma
03.2018 - 03.2018
Mark Anthonny DapadapCSR/TSR IT