Mark Anjon Alao
General Santos City,Region 12, Philippines
Summary
Accomplished professional with extensive experience in client relationship management and customer service, having held roles such as Store Supervisor and Product Demonstrator at Better Component, Inc. Demonstrates expertise in project management, time management, and adaptive problem solving. Proven ability to handle confidential information and multitask effectively in fast-paced environments. Adept at virtual communication and administrative support, with a strong focus on enhancing client relations. Career goal includes leveraging skills in a dynamic organisation to drive operational excellence and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Virtual Assistant
Travel Advantage Network
12.2024 - 02.2025
- Monitored email inboxes, prioritised messages, and ensured timely responses to important communications.
- Answered calls and emails efficiently, offering round-the-clock client and customer care.
- Maintained organised calendar covering team meetings, trips and appointments.
- Handled incoming calls and emails, providing prompt responses or directing queries to appropriate departments.
Call Center Agent
Teleperformance philippines
03.2022 - 09.2024
- Increased customer satisfaction by offering friendly, helpful and informative customer service.
- Handled and quickly resolved customer issues regarding product sales and customer service problems.
- Remained calm under pressure to handle customer complaints and solve problems.
- Followed-up on customer interactions to provide further support.
Store Supervisor
Better Component, Inc
12.2020 - 09.2021
Product Demonstrator
Better Component, Inc.
11.2019 - 12.2020
Staff
Champion International Comp.
06.2018 - 02.2019
Education
A-Levels - Computer Hardware Servicing
Gensan college of technology
General Santos City01.2013
Computer Hardware NC2 -
Gensan College of technology
01.2010
Lagao National High School -
01.2006
Dadiangas West Elementary School -
Skills
- Client relationship handling
- Customer service
- Appointment scheduling
- Time management
- Email handling
- Project management
- Virtual communication
- Task prioritization
- Document organization
- Client relationship management
- Adaptive problem solving
- Flexibility
- Confidential information handling
- Multitasking
- Client relations
- Administrative support
- Call handling
Languages
English
Tagalog
Bisaya
Custom Section
O
References
Kezer Patricia Erat, Sales Administrator, 09067122607
Lyka De Guzman , Virtual Assistant, 09927046715
Ryan Jones - 5134855352 (USA)
Hobbies and Interests
- Basketball
- PC games
- Guitar
Personal Information
- Age: 33
- Height: 5'6"
- Weight: 72 kg
- Citizenship: Filipino
- Father's Name: Eduardo A. Alao Jr.
- Mother's Name: Maribel M. Alao
Interests
- Online games
- Physical activities
Timeline
Virtual Assistant
Travel Advantage Network
12.2024 - 02.2025
Call Center Agent
Teleperformance philippines
03.2022 - 09.2024
Store Supervisor
Better Component, Inc
12.2020 - 09.2021
Product Demonstrator
Better Component, Inc.
11.2019 - 12.2020
Staff
Champion International Comp.
06.2018 - 02.2019
A-Levels - Computer Hardware Servicing
Gensan college of technology
Computer Hardware NC2 -
Gensan College of technology