Mark Angelo Igsoc
Road 9 Maguindanao St. New Lower Bicutan Taguig City,00
Summary
Dynamic payment professional with extensive experience in payment gateway management and transaction oversight. Known for mentoring teams and streamlining processes, resulting in improved customer satisfaction and reduced errors.
Overview
11
11
years of professional experience
Work History
Payment Specialist III
JPMorgan Chase
9th Avenue, Corner 38th St, Taguig, 01635 Metro Ma
07.2023 - 05.2026
- Processed high-volume payment transactions with accuracy and efficiency.
- Implemented process improvements that enhanced transaction turnaround times.
- Developed training materials for new team members on payment systems and procedures.
- Collaborated with cross-functional teams to resolve payment discrepancies promptly.
- Mentored junior staff on compliance regulations and best practices in payments processing.
- Conducted regular audits of payment workflows to ensure adherence to company standards.
- Performed various administrative tasks related to payments, including generating reports, updating records, and maintaining accurate documentation.
- Enhanced payment processing efficiency by streamlining procedures and implementing automation tools.
- Trained new team members on company-specific software and standard operating procedures for efficient onboarding.
- Boosted customer satisfaction with timely and accurate processing of various payment methods.
- Reduced errors in payment transactions by conducting thorough audits and identifying areas for improvement.
- Researched billing errors and discrepancies to initiate corrective action.
Dispute and Fraud Analyst III
JPMorgan Chase
9th Avenue, Corner 38th St, Taguig, 01635 Metro Ma
10.2021 - 07.2023
- Analyzed and resolved complex fraud cases to minimize risk exposure.
- Collaborated with cross-functional teams to streamline dispute resolution processes.
- Conducted thorough investigations using advanced fraud detection tools and analytics.
- Developed training materials and mentored junior analysts in fraud prevention strategies.
- Provided expert insights on emerging fraud trends to inform strategic decision-making.
- Conducted in-depth investigations into complex cases, leading to successful recovery of lost funds.
- Streamlined dispute resolution processes for improved customer satisfaction and timely resolutions.
- Provided training and support to new team members, ensuring thorough understanding of company policies and procedures related to fraud prevention.
- Identified fraudulent activities through meticulous analysis of transaction data and trends.
- Improved chargeback rates by proactively addressing potential disputes through targeted outreach efforts.
- Assisted clients with resolving disputes effectively, minimizing negative impact on their accounts and overall experience.
Fraud Account Specialist II
JP Morgan Chase
9th Avenue, Corner 38th St, Taguig, 01635 Metro Ma
10.2017 - 09.2021
- Managed client accounts to ensure service excellence and satisfaction.
- Analyzed customer data to identify trends and improve account strategies.
- Collaborated with cross-functional teams to resolve client issues effectively.
- Developed tailored solutions to meet unique client needs and expectations.
Customer Service Representative
Sitel
Cybergate Tower 2, Pioneer St. Mandaluyong City
09.2015 - 08.2017
- Responded to customer inquiries via phone and email, providing accurate product information and support.
- Resolved customer complaints efficiently, ensuring satisfaction and retention through effective communication.
- Assisted in training new team members on company policies and customer service protocols.
Education
Bachelor of Science in Information Technology - Information And Communication Technology
Araullo University Phinma Education Network
Cabanatuan City, Province Of Nueva Ecija, Philippines03-2014
Skills
- Electronic funds transfer
- Transaction monitoring
- Payment processing
- Payment gateway management
- Microsoft Excel
- Accurate payment posting
Timeline
Payment Specialist III
JPMorgan Chase
07.2023 - 05.2026
Dispute and Fraud Analyst III
JPMorgan Chase
10.2021 - 07.2023
Fraud Account Specialist II
JP Morgan Chase
10.2017 - 09.2021
Customer Service Representative
Sitel
09.2015 - 08.2017
Bachelor of Science in Information Technology - Information And Communication Technology
Araullo University Phinma Education Network