Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mark Angelo Abella

Mark Angelo Abella

Taguig City

Summary

Experienced customer service professional with 6 years of expertise in delivering exceptional client experiences and optimizing service processes. Proficient in leveraging advanced software tools to enhance efficiency and drive results. Committed to using my skills to contribute to a high-impact team and deliver outstanding service in a dynamic environment.

Overview

7
7
years of professional experience

Work History

Operations Specialist

AVIDA LAND CORP.
12.2019 - Current
  • Managed the validation and processing of commissions, incentives, and promos for buyers and brokers, ensuring precise and timely execution of financial transactions.
  • Addressed and resolved concerns from brokers and buyers regarding the details and status of their receivables, including monetary payments and item gifts, ensuring clear communication and prompt resolution.
  • Collaborated with cross-functional teams to ensure the accurate and timely processing of commissions and incentives, enhancing overall operational efficiency and consistency.
  • Managed procurement requests for team materials and office supplies, coordinating with the Purchasing unit to ensure timely availability and optimal inventory levels.

Sales Support Assistant

Skills and Talent Employment Pool Inc.
05.2018 - 12.2019
  • Responsible for the validation of accounts qualified for commission processing.
  • Assisted Broker and Sellers on their concerns and inquiries regarding commission processing and releasing.

Education

Bachelor of Science - Business Administration, Operations Management, Human Resources Development Management

Divine Word College of Bangued
04.2017

Skills

  • Communication (Written & Verbal)
  • Results-Oriented
  • Proficient in MS Office Suite
  • Adaptable to diverse work environments
  • Expert in utilizing SAP
  • Expert in utilizing Smartsheet
  • Expert in utilizing Salesforce systems
  • Outstanding team collaboration skills

Languages

English
Tagalog
Ilocano

Timeline

Operations Specialist

AVIDA LAND CORP.
12.2019 - Current

Sales Support Assistant

Skills and Talent Employment Pool Inc.
05.2018 - 12.2019

Bachelor of Science - Business Administration, Operations Management, Human Resources Development Management

Divine Word College of Bangued

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Mark Angelo Abella