Mark Aaron Naniong
Administrative Assistant
Pozorrubio
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Service Lead
Sound Risk
New York
05.2019 - Current
- Logging submissions into system
- Generating builders' risk insurance quotations
- Creating company graphic materials and other promotional materials
- Sending mass mailers to potential clients
- Gathering leads using web search tools
Customer Service Representative
Sitel Philippines Inc.
05.2016 - 09.2018
- Answer inbound calls within guidelines/goals established by the client and contact center management.
- Answer inbound calls within guidelines/goals established by the client and contact center management.
- Support customers via live chat, e-mail, or phone support.
- Respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Handle problem resolution that may require follow-up and/or escalation to a higher level of expertise.
- Maintain knowledge of client’s business, products and/or service.
- Attend training sessions to maintain or improve the level of skills.
Sales Associate
Convergys Philippines Inc.
05.2015 - 01.2016
- Answer inbound calls within guidelines/goals established by the client and contact center management.
- Answer inbound calls within guidelines/goals established by the client and contact center management.
- Support customers via live chat, e-mail, or phone support.
- Respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Handle problem resolution that may require follow-up and/or escalation to a higher level of expertise.
- Maintain knowledge of client’s business, products and/or service.
- Attend training sessions to maintain or improve the level of skills.
Customer Service Representative
Expert Global Solutions
11.2013 - 01.2014
- Answer inbound calls within guidelines/goals established by the client and contact center management.
- Answer inbound calls within guidelines/goals established by the client and contact center management.
- Support customers via live chat, e-mail, or phone support.
- Respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Handle problem resolution that may require follow-up and/or escalation to a higher level of expertise.
- Maintain knowledge of client’s business, products and/or service.
- Attend training sessions to maintain or improve the level of skills.
Education
Bachelor of Arts - Behavioral Sciences
University of The Cordilleras
Baguio City 04.2001 -
High School Diploma -
Saint Philomena's Academy
Pozorrubio 04.2001 -
Skills
De-Escalation Techniques
Timeline
Service Lead
Sound Risk
05.2019 - Current
Customer Service Representative
Sitel Philippines Inc.
05.2016 - 09.2018
Sales Associate
Convergys Philippines Inc.
05.2015 - 01.2016
Customer Service Representative
Expert Global Solutions
11.2013 - 01.2014
Bachelor of Arts - Behavioral Sciences
University of The Cordilleras
04.2001 -
High School Diploma -
Saint Philomena's Academy
04.2001 -
Similar Profiles
Gerald BaileyGerald Bailey
Project Manager at Norcal Sound, IATSE 122, Chino Sound, Bomb SheltaProject Manager at Norcal Sound, IATSE 122, Chino Sound, Bomb Shelta
JESSI KUHNJESSI KUHN
Program Administrator at Driver Risk ManagementProgram Administrator at Driver Risk Management
Mayukh RoyMayukh Roy
Security Officer/Crowd Controller at Executive Risk SolutionsSecurity Officer/Crowd Controller at Executive Risk Solutions