Hi, I’m
Mark Toquero
Porac, Province Of Pampanga
Summary
Experienced in E-commerce (Shopify Plus) with a proven track record at TaskUs, leveraging analytical thinking and effective communication to drive onboarding and platform adoption for high-volume e-commerce merchants. Enhanced customer satisfaction through proactive problem-solving and strategic insights, significantly reducing churn and fostering loyalty.
Results-driven retail professional prepared for challenges and responsibilities of Specialist role. Adept at strategic planning and implementing merchandising strategies that optimize product placement and sales performance. Known for strong team collaboration, adaptability to changing market conditions, and keen eye for detail that ensures inventory accuracy and customer satisfaction.
Overview
5
years of professional experience
Work History
TaskUs
Merchant Success Specialist
08.2024 - Current
Job overview
- Served as strategic Plus Specialist for high-volume e-commerce merchants, facilitating onboarding, enhancing platform adoption, and scaling operations. Troubleshot complex technical configurations including multi-currency setups and API failures, ensuring seamless checkout processes. Analyzed merchant performance trends and revenue data to identify risks and mitigate platform churn.
- Resolved customer complaints promptly and professionally, leveraging strong communication skills to enhance customer satisfaction.
- Conducted competitor analysis to inform industry trends and adjust strategies, maintaining competitive edge.
Concentrix
Technical Support Expert
06.2022 - 05.2023
Job overview
- Contributed to a positive work environment by actively participating in team meetings and offering constructive feedback on process improvements.
- Coordinated with vendors for hardware replacement or software updates ensuring timely resolution of escalated issues.
- Collaborated with cross-functional teams for efficient problem-solving and knowledge sharing.
- Reduced call-back rates by providing clear instructions and comprehensive resolutions to customers'' issues.
- Enhanced customer satisfaction with prompt and accurate solutions to their technical concerns.
Alorica
Customer Service Representative
01.2021 - 05.2022
Job overview
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Porac National HighscoolPorac, Province Of Pampanga, Philippines
High School Diploma
04.2001
Skills
Pricing strategy
Marketing techniques
Professionalism
Analytical thinking
Written communication
Effective communication
Problem-solving
Inventory management
Attention to detail
Timeline
Merchant Success Specialist
TaskUs
08.2024 - Current
Technical Support Expert
Concentrix
06.2022 - 05.2023
Customer Service Representative
Alorica
01.2021 - 05.2022
Porac National Highscool
High School Diploma
04.2001