Zendesk Management
Mark Romulo Fuggan
Customer Service, Cold Calling And Admin Assistant
Marcelo Green Village, Parañaque City
Summary
Dedicated and empathetic customer service advisor with 7+ years experience in customer support. Patient and highly knowledgeable about products and services with a determination to solve complaints at the first point of contact. Dedicated to delivering positive customer experiences through professional and personalized complaints handling.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
1
1
Language
Work History
Customer Solution Teammate / Escalation / Support
PayPal Philippines, Inc.
Muntinlupa
08.2020 - Current
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Resolved problems, improved operations and provided exceptional service.
Advocate / Customer Service Representative/ Collections
Optum Global Solutions (Philippines), Inc.
Muntinlupa
10.2018 - 08.2020
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Established trusting relationships with clients by maintaining open lines of communication throughout the entire representation process.
- Assisted individuals in navigating processes and procedures to resolve issues, understand rights and express views.
Education
Bachelor of Science - Hotel and Restaurant Management
Lyceum of Alabang
Muntinlupa 01.2012 - 01.2015
High school diploma -
Masville National High School
Parañaque 06.2006 - 01.2010
Skills
Customer Service
Zendesk Management
Email Support
Chat Support
Admin Assistant
Multitasking
Dependable and responsible
Problem-solving
Training and Seminar attended
- Customer Service Training
- Leadership Skills Training
- Understanding Customers Seminar
Personal Information
- Date of Birth: 06/11/94
- Nationality: Filipino
- Marital Status: Married
Software
Kronos
Microsoft
Timeline
Customer Solution Teammate / Escalation / Support
PayPal Philippines, Inc.
08.2020 - Current
Advocate / Customer Service Representative/ Collections
Optum Global Solutions (Philippines), Inc.
10.2018 - 08.2020
Bachelor of Science - Hotel and Restaurant Management
Lyceum of Alabang
01.2012 - 01.2015
High school diploma -
Masville National High School
06.2006 - 01.2010
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