Mark Reyes
Bangkok,Bangkok
Summary
Dedicated hospitality with extensive experience in enhancing guest experience, driving team excellence, and exceeding company goals, adept at aligning operations with company mission to achieve superior customer satisfaction and operational success.
Overview
3
3
Languages
7
7
years of professional experience
Work History
Senior Duty Manager & Guest Experience Manager
The Salil Hotel Riverside Bangkok
Bangkok
12.2022 - 06.2026
- Led recruitment and training for front desk staff, contributing to a 20% increase in guest satisfaction scores.
- Resolved guest complaints and issues promptly, enhancing overall guest satisfaction.
- Coordinated daily operations across front desk, housekeeping, food & beverage, and security, ensuring seamless guest experiences.
Duty Manager
Bangkok Marriott Marquis Queen’s Park
Bangkok
07.2022 - 12.2022
- Managed daily operations, contributing to a 10% increase in overall property revenue.
- Developed and implemented performance metrics, leading to a 15% increase in team productivity.
- Monitored guest feedback and reviews to identify improvement areas and implement corrective measures.
Asst. Executive Lounge Manager
Novotel Bangkok Platinum Pratunam
Bangkok
11.2019 - 11.2021
- Streamlined operational procedures, lowering costs by 12% while ensuring high service standards.
- Increased lounge profitability by 15% through targeted sales initiatives.
- Developed staff training programmes, achieving a 25% rise in employee engagement scores.
Education
Hotel & Restaurant Management -
The Philippine Women’s University
Philippines01-2005
Tarlac National High School Annex
PhilippinesSkills
- Operational Oversight
- Operational Efficiency
- Strategic Leadership
- Innovation management
- Advanced Negotiation
- Problem Solving
- Critical Thinking
Accomplishments
- Upper Southeast Asia Top 10 – Novotel Bangkok Platinum Pratunam
- Rank 1 in Trip Advisor 2017 – The Salil Riverside Soi 57
Language
Tagalog
English
Thai
Timeline
Senior Duty Manager & Guest Experience Manager
The Salil Hotel Riverside Bangkok
12.2022 - 06.2026
Duty Manager
Bangkok Marriott Marquis Queen’s Park
07.2022 - 12.2022
Asst. Executive Lounge Manager
Novotel Bangkok Platinum Pratunam
11.2019 - 11.2021
Hotel & Restaurant Management -
The Philippine Women’s University
Tarlac National High School Annex