Mark Ramirez
Customer Service Representative
Umingan,Pangasinan
Summary
I have strong communication skills and enjoy working with people in fast-paced environments. I am a quick learner who can adapt easily to new tasks, and I take pride in being reliable, punctual, and hardworking. I am also willing to undergo training and take on any responsibilities required to support the team and ensure customer satisfaction. I believe my positive attitude, willingness to learn, and dedication to doing my best will allow me to contribute effectively to your establishment. I am excited about the opportunity to grow and build my skills in the food and beverage industry.
Overview
9
9
years of professional experience
Work History
Interim Supervisor
Sutherland Global Services Inc.
12.2022 - 03.2026
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Customer Service Representative
IQor Philippines
10.2018 - 06.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Sutherland Global Services Inc.
11.2016 - 06.2018
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Bachelor of Science - Hospitality And Tourism Management
Panpacific University North Philippines
Urdaneta, Pangasinan, Philippines 04.2001 -
High School Diploma -
La Paz National High School
La Paz, Umingan, Pangasinan 04.2001 -
Skills
MS Office: Word, Excel, Power point
Staff management
Operations management
Process improvement
Strategic planning
Communication skills
Timeline
Interim Supervisor
Sutherland Global Services Inc.
12.2022 - 03.2026
Customer Service Representative
IQor Philippines
10.2018 - 06.2021
Customer Service Representative
Sutherland Global Services Inc.
11.2016 - 06.2018
Bachelor of Science - Hospitality And Tourism Management
Panpacific University North Philippines
04.2001 -
High School Diploma -
La Paz National High School
04.2001 -