John Mark Palisoc
Pasig City
Summary
Reliable professional with experience in optimizing administrative and operational processes. Proven ability to manage multiple projects and prioritize tasks to meet deadlines.
Overview
8
8
years of professional experience
Work History
Senior Process Associate
Tata Consultancy Services
01.2024 - Current
- Met month-end reporting objectives and deadlines.
- Maintained accurate documentation of processes, facilitating easy reference for internal audits and knowledge transfer.
- Trained junior associates in various process-related tasks, ensuring consistent quality across the team.
- Enhanced overall organizational agility by embracing change management principles and leading by example in process transformation efforts.
- Contributed to company-wide cost reduction initiatives, identifying opportunities for savings within the department''s operations.
- Supervised team of process associates to enhance accountability, develop professional skills and improve efficiency.
Outbound Sales Representative
Resultscx Philippines
11.2022 - 12.2023
- Increased sales revenue through strategic cold calling and lead generation activities.
- Exceeded personal sales goals by leveraging persuasive communication skills and product knowledge expertise.
- Supported colleagues as needed, contributing positively towards creating a cohesive team culture focused on achieving collective objectives.
- Utilized CRM systems for tracking leads, managing customer information, and prioritizing daily tasks efficiently.
Junior Media Buyer
Paviani Media
12.2021 - 10.2022
- Juggled multiple projects and several clients at time successfully and always met tight deadlines.
- Developed tight professional relationships with media planners, which helped to identify right targeted audiences for campaigns.
- Leveraged competitive analysis findings to make strategic recommendations that gave clients a competitive edge in the marketplace.
- Stayed current on industry best practices, emerging technologies, and changes in consumer behavior patterns affecting media consumption habits among key demographics.
Inbound Sales Representative
Foundever Philippines
03.2018 - 12.2021
- Consistently met or exceeded assigned sales quotas while maintaining excellent customer satisfaction ratings.
- Increased product knowledge through continuous training, resulting in improved sales performance.
- Responded to customers within required turnaround times.
- Documented details of calls and customer interactions.
- Exceeded productivity targets and sales goals by 90%.
Customer Service Representative
Alorica Philippines
10.2017 - 02.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Associate of Applied Science - Computer Science
Virgen Milagrosa University
06-2017
Skills
- Data entry
- Verbal and written communication
- Monthly financial statements
- Process documentation
Timeline
Senior Process Associate
Tata Consultancy Services
01.2024 - Current
Outbound Sales Representative
Resultscx Philippines
11.2022 - 12.2023
Junior Media Buyer
Paviani Media
12.2021 - 10.2022
Inbound Sales Representative
Foundever Philippines
03.2018 - 12.2021
Customer Service Representative
Alorica Philippines
10.2017 - 02.2018
Associate of Applied Science - Computer Science
Virgen Milagrosa University
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