MARK LEWIS TIGNO
Lipa City, Province Of Batangas
Summary
Highly motivated and professional with 9 years of experience in the online sports/gaming industry. Proficient in handling multiple tasks simultaneously due to exceptional time management skills. Fluent in written and verbal English with experience in customer service catering to clients of different nationalities. Possesses great communication and interpersonal skills with a proven ability to work independently and as part of a diverse team.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Junior Data Operations Specialist
Sofascore
Remote
12.2024 - Current
- Collects, validates, and process data from various sources, ensuring accuracy and
completeness. - Maintain and update databases regularly while adhering to company data governance standards.
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Assists in generating routine and ad hoc reports, providing actionable insights to
support business decision-making. Identify and troubleshoot data inconsistencies or
discrepancies. - Works closely with cross-functional teams to support data-related projects and system
enhancements. - Provides basic technical support for data operations tools and systems, ensuring smooth day-to-day operations.
Customer Service Representative
Runningman Corporation
Makati City, Metro Manila, Philippines
06.2018 - 04.2024
- In charge of handling client's inquiries through email, live chat, and phone calls.
- Assists in verifying the customer's identity to avoid any fraudulent or 3rd-party activities performed on the website through KYC verification to ensure that both the company and user comply with the company's Anti-Money Laundering policies and as well as the local laws governing under the user's country of residence.
- Provides account-related assistance to customers from various countries including but not limited to account access, deposit, withdrawal, KYC, registration, account closure, updating account information, promotions, etc.
- Assists with customers' deposit and withdrawal transactions with various payment methods depending on customer's currency including bank transfers, cryptocurrency (Bitcoin, TRC20, ERC20), e-wallets, etc.
- Assist in resolving website-related issues through standard troubleshooting steps and/or provide alternate URLs.
- Generate reports related to the client's queries through a CRM log system.
- Builds rapport with clients to ensure client retention.
- Training newly hired employees
Assistant Bookmaker
Yew Tree Services Inc.
01.2015 - 01.2017
- In charge of pre-match and in-play monitoring of soccer matches.
- Analyzes risk by monitoring market prices and controlling liabilities.
- Understands the rules of the assigned sports competitions and the betting markets being offered.
Education
Bachelor of Arts Degree - Sports Management
De La Salle University
01.2015
No Degree - Masters in Marketing Communications
De La Salle University
Taft Avenue, Malate, Metro ManilaSkills
- Exceptional task prioritization
- Effective in a team setting and solo projects
- Efficient in managing concurrent tasks
- Competent with digital tools
- Employee onboarding expertise
- Proficient in English and Filipino (written and verbal)
Certification
Bookkeeping Basics (Issued on Sep 2024)
- Credential ID 4OQC9HDOMM7Z
Timeline
Junior Data Operations Specialist
Sofascore
12.2024 - Current
Customer Service Representative
Runningman Corporation
06.2018 - 04.2024
Assistant Bookmaker
Yew Tree Services Inc.
01.2015 - 01.2017
Bachelor of Arts Degree - Sports Management
De La Salle University
No Degree - Masters in Marketing Communications
De La Salle University