Mark Lester Vitero
Sales Account Executive
Tanauan City,philippines
Summary
Results-driven Account Executive with strong communication and organizational skills. Proven ability to manage multiple accounts and foster long-lasting relationships, driving client satisfaction and loyalty.
Established Account Executive gifted at lead generation and resolving customer issues. Engaging and personable and increasing business opportunities through dynamic marketing strategies, sharp communication skills and dedication to customer service.
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
2
2
Languages
3
3
Certifications
15
15
years of professional experience
Work History
Account Executive
Benline Agencies Philippines
Manila, NATIONAL CAPITAL REGION (NCR)
11.2023 - Current
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Trained junior team members on best practices for account executive responsibilities, fostering a collaborative work environment focused on continuous improvement.
- Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
- Delivered informative presentations to potential clients, showcasing the unique value of products or services offered.
- Negotiated contracts successfully, securing favorable terms for both the company and clients.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Established close relationships with new small business prospects.
- Mastered and constantly improved sales prospecting, follow-up and upsell processes.
- Provided exceptional customer service, addressing concerns promptly to maintain strong client relationships.
- Collaborated with marketing team to create effective promotional materials and campaigns for product launches.
- Organized regular client meetings to discuss progress on projects or address any issues faced during implementation processes.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Maintained current knowledge of evolving changes in marketplace.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Met existing customers to review current services and expand sales opportunities.
Logistics and Sales Supervisor
PTC Agency and Transport Inc.
Makati, NATIONAL CAPITAL REGION (NCR)
06.2022 - 11.2023
- Identifies sales leads and potential business deals by contacting potential clients.
- Following up new business opportunities and setting up meetings.
- Organizing and managing inventory and transportation services.
- Analyzing and optimizing logistical procedures.
- Reviewing, preparing, and routing purchase orders.
- Ensuring the safe and timely pick-up and delivery of shipments.
- Monitoring shipments, costs, timelines, and productivity.
- Addressing and resolving shipment and inventory issues.
- Liaising and negotiating with suppliers and retailers.
- Negotiating sales and licensing arrangements for clients.
- Maintains fruitful relationship with clients and address their needs effectively.
- Act in a consultative manner in sales and providing quotes and proposal.
- Assist logistics process for the development of new services, shipment and delivery, and cross trade of products.
- Build relationships within the company and with external parties, such as suppliers or distributors.
- Read and comprehend legal documents, such as contracts or import/export agreements.
- Understanding of principles of accounting and finance.
- Collaborate with others from diverse backgrounds in order to identify problems and find solutions.
- Keep detailed records, generate reports, and develop presentations to help management understand the logistics perspective.
Senior Sales Executive
Intercommerce Network Services Incorporated
09.2021 - 04.2022
- Sending monthly report for PEZA LOI’s & LOE’s.
- Maintains fruitful relationship with clients and address their needs effectively.
- Answering all inquiries and assist client accordingly.
- Provides timely update to customer for BOC and PEZA.
- Do regularly clients updated for PEZA concerns.
- Sending weekly report generation of PEZA LOI’s.
- Identifies sales leads and potential business deals by contacting potential clients.
- Following up new business opportunities and setting up virtual meetings.
- Generation of reports from PEZA Trade System.
Sales Executive
Mendzs Freight Forwarding Corporation, Inc.
06.2018 - 06.2021
- Identifies sales lead and potential business deals by contacting potential clients.
- Following up new business opportunities and setting up meetings both import and export.
- Negotiating sales and licensing arrangements for clients.
- Maintains fruitful relationship with clients and address their needs effectively.
- Act in a consultative manner in sales and providing quotes and proposal.
- Answering all inquiries and providing proposal accordingly.
- Provides timely update to customer service.
- Do regularly telemarketing and emails queries.
- Prepares billing statement of customers.
Business Development Officer
GE Container Lines Phils. Inc. Business Development Office
09.2016 - 09.2018
- Identifies sales leads and potential business deals by contacting potential clients.
- Following up new business opportunities and setting up meetings.
Import & Export Documentation
GE Container Lines Phils. Inc.
07.2013 - 08.2016
- Monitoring Incoming Vessel’s Arrival.
- Preparation manifest thru E2M (BOC)
- Prepare Invoice/Vouchers of various customers.
- Submit manifest (e-trade) to BOC
- Coordinate/Arrange shipment with foreign agents.
- Coordinate/Sending arrival details to clients/brokers.
- Preparation/Sending of billings to clients.
- IMPEX Documentation
- Helps on import process procedures.
- Prepare monthly report of incoming vessels.
Import Documentation
Keihin Everett Forwarding Co.
04.2011 - 06.2013
- Monitoring Incoming Vessel’s Arrival.
- Preparation manifest thru E2M (BOC)
- Sending arrival notice to customers/broker.
- Prepare billing statement to clients.
- Perform other duties as superior may assign.
Education
Bachelor of Science - Customs Administration
Philippine Maritime Institute (PMI)
Sta. Cruz Manila03-2011
Skills
Microsoft Software Literacy
Communication
Account management
Customer service
Account servicing
Contract negotiation
Progress reporting
Revenue generation
Client relationship building
Customer relationship management
Lead generation
Customer relationships
Sales expertise
Affiliations
The Fraternal Order of Eagles - (Philippines Eagles Inc.) TFOE - PE
Certification
Professional Communications and Work Relationships (PTC) Philippine Transmarine Carrier - July 18, 2023
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Qualities
- Resourceful and determined.
- Values each member of their team equally
- Shows respect and consideration to both management and employees.
- Capable of giving employees both positive feedback and constructive criticism.
- Able to Handles in-office conflict quickly and fairly.
Timeline
Account Executive
Benline Agencies Philippines
11.2023 - Current
Logistics and Sales Supervisor
PTC Agency and Transport Inc.
06.2022 - 11.2023
Senior Sales Executive
Intercommerce Network Services Incorporated
09.2021 - 04.2022
Sales Executive
Mendzs Freight Forwarding Corporation, Inc.
06.2018 - 06.2021
Business Development Officer
GE Container Lines Phils. Inc. Business Development Office
09.2016 - 09.2018
Import & Export Documentation
GE Container Lines Phils. Inc.
07.2013 - 08.2016
Import Documentation
Keihin Everett Forwarding Co.
04.2011 - 06.2013
Bachelor of Science - Customs Administration
Philippine Maritime Institute (PMI)