Mark Lester Morales

• Managed orders, shop inventory, and logistics follow-up, while addressing product inquiries and disputes to ensure customer satisfaction.
• Coordinated and optimised campaigns to enhance product visibility and drive traffic to the shop.
• Established pay-out procedures and linked bank accounts to facilitate seamless transaction processing.
• Owned and managed shop operations, overseeing daily activities and staff.
• Modified pricing strategies to maintain optimal profit margins on products.
• Evaluated and processed product claims and refund requests, ensuring compliance with company policies.
• Set up promotion ads bundles.
• Design displays, put product labels, details and specifications.

Assisted in building relationships and communicating value propositions with clients.

• Supported efforts to close deals through direct interaction and persuasion.
• Facilitated sales growth by maintaining a broad network of professional contacts.
• Created customer awareness of goods, services and special promotions with creative advertising strategies.
• Developed new products or services to meet consumer demand or market trends.
• Assessed customer behaviours and needs to increase customer loyalty and retention.

• Planned and implemented onward shipping delivery to customers, consistently meeting target timeframes.
• Oversaw loading and unloading processes, ensuring compliance with safety regulations.
• Scanned and processed pallets accurately, enabling correct onward transportation and storage.
• Facilitated communication between departments to ensure smooth operation of the supply chain.
• Checked delivery paperwork matched quantities supplied, escalating discrepancies for swift correction.