Mark Lester B. Laoan
Taguig City
Summary
Service-driven and hardworking hospitality professional with several years of experience in banquet and restaurant service. Experienced in food and beverage service, banquet setup, guest relations, upselling, and maintaining excellent customer satisfaction in fast-paced dining environments. Proven ability to work well with teams, communicate effectively with guests, and provide attentive, friendly, and professional service. Flexible, punctual, and committed to delivering high standards of hospitality excellence.
Overview
15
15
years of professional experience
Work History
Banquet Waiter
Edsa Shangri-La Manila
01.2024 - 12.2025
- Set up banquet tables and ensure proper arrangement before service begins.
- Deliver Food and Beverages to guests efficiently.
- Greet guests with a smile, introduce myself, and provide attentive, satisfying service throughout the event.
- Clear Tables during and after the meal.
- Garden Way Ortigas Centre Mandaluyong City 1650, Philippines
Restaurant Server
Mama Lou’s Group Holding Inc. (Italian Kitchen)
12.2021 - 08.2023
- Prepare and set up tables for banquet events, ensuring cleanliness and proper arrangement.
- Make guests feel welcome by offering friendly, attentive service and introducing myself as their assigned waiter.
- Blk 1 Lot 36 Tropical Avenue Cor Palace Street, Bf International 1700 Las Pinas, Philippines
Restaurant Server
Kung Fu Master Cooking
03.2019 - 03.2020
- Assist guests to their table, offer menus, suggest bestsellers, and upsell beverages, especially wines.
- Serve orders, ask for feedback, thank guests, and end with a warm smile.
- Unit 104 A UGF 123 McKinley West, Taguig City, Philippines
Banquet Waiter
Edsa Shangri-La Manila
02.2011 - 04.2018
- Set up banquet tables and ensure proper arrangement before service begins.
- Deliver Food and Beverages to guests efficiently.
- Greet guests with a smile, introduce myself, and provide attentive, satisfying service throughout the event.
- Clear Tables during and after the meal.
- Garden Way Ortigas Centre Mandaluyong City 1650, Philippines
Education
Bachelor of Science - Hotel and Restaurant Management
The Philippine Women’s University
Malate, Manila, Philippines03-2010
Secondary Education - undefined
Immaculate Conception Cathedral School
Quezon City, Philippines04-2006
Primary Education - undefined
Immaculate Conception Parish School
Cubao, Quezon City, Philippines04-2000
Skills
Teamwork and Communication
Multi-tasking and Time Management
Multi-tasking and Time Management
Customer Service
Interests
Cooking, Gaming and Solving Puzzles, Listening to Music/Singing, Reading News and Social Media, Sports: Playing Basketball and Swimming
TRAINING or OTHER CERTIFICATES
- 4/2010 – 8/2010 On the Job Training (301 hours) Dusit Thani Manila Makati City, Philippines
- 6/10- 9/2008 On the Job Training Nationals Sports Grill
- 3/2009 Professionalism and Business Ethics
- 12/2008 Entrepreneurship in Hospitality Industry: A Delicious Way
- 4/2008 Wine Familiarization
- 5/2007 Meat Safety and Quality
Disclaimer
I, First and Last Name, certify that all the information provided above is correct.
Timeline
Banquet Waiter
Edsa Shangri-La Manila
01.2024 - 12.2025
Restaurant Server
Mama Lou’s Group Holding Inc. (Italian Kitchen)
12.2021 - 08.2023
Restaurant Server
Kung Fu Master Cooking
03.2019 - 03.2020
Banquet Waiter
Edsa Shangri-La Manila
02.2011 - 04.2018
Primary Education - undefined
Immaculate Conception Parish School
Secondary Education - undefined
Immaculate Conception Cathedral School
Bachelor of Science - Hotel and Restaurant Management
The Philippine Women’s University