Summary
Overview
Work History
Education
Skills
References
Accomplishments
Training
Disclaimer
Timeline

Mark Kenneth V. Vitug

Collections Supervisor
Lubao

Summary

Dedicated professional eager to leverage expertise in a dynamic environment, contributing to organizational success through high-quality performance. Committed to continuous learning and growth, with a strong focus on delivering exceptional results. Aiming to provide valuable insights and a proactive approach to problem-solving in future roles. Enthusiasm for collaboration and innovation drives a commitment to achieving shared goals.

Overview

15
15
years of professional experience

Work History

Collections Supervisor

N-Able Technologies LTC.
12.2019 - Current
  • Developed customized payment plans for clients experiencing financial difficulties to minimize losses.
  • Established performance metrics to evaluate team success and identify areas for improvement.
  • Worked with customers and collections representatives to monitor documentation, reduce customer disputes, and collect invoices in a timely manner.
  • Create necessary reports to reconcile accounts and report the status of accounts to management, including producing and analyzing aging reports, assigned ledgers, and team metrics.
  • Collect on open balances on the assigned ledger, following the N-able collection process.
  • Work with partners, sales, and other internal departments to uncover and resolve disputes, collect past due amounts, and ensure partner satisfaction.
  • Accurate and timely application of payments, credits, and adjustments on assigned portfolios.

Team Manager (Barclaycard Collections)

ALORICA
07.2013 - Current
  • Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
  • Improved overall team morale with effective motivational techniques like reward programs, recognition events, and transparent communication practices.
  • Evaluated employee performance and coached team members, increasing quality of work and employee motivation.
  • Led employee relations through effective communication, coaching, training, and development.
  • Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.

Financial Analyst (T-Mobile)

EGS (Expert Global Solutions)
07.2012 - 07.2013
  • Conducted detailed financial analysis to identify and evaluate changes in operations, trends and potential areas of improvement.
  • Streamlined financial reporting for better decision-making with clear, concise analysis and presentation.

Customer Service Representative (MetroPCS)

IQOR Clark Philippines
09.2010 - 06.2012
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Education

Information Technology

AMA Computer Learning Center, Guagua, Province Of Pampanga
05.2001 -

Skills

Expertise in billing and collections

References

  • Jonas Lacson, Team Manager, Wells Fargo
  • Jan Gabrielle Alolor, Collections Manager, N-able Technologies LTC.

Accomplishments

  • MVP (Most Valuable Performer) 2016
  • Top Team Manager for Quarter 2 2016
  • Top Team Manager for Quarter 3 2016
  • Top Team Manager for Quarter 4 2016
  • Top Team Manager for Quarter 2 2017
  • Top Team Manager for Quarter 2 2018
  • Top Team Manager for June 2018
  • Top Team Manager for July 2018
  • Top Team Manager for August 2018
  • Top Team Manager for September 2018
  • Top Team Manager for October 2018
  • Top Team Manager for November 2018
  • Top Team Manager for December 2018
  • Top Team Manager for January 2019

Training

  • Leadership Training
  • Coaching Essentials
  • Interviewing Skills Workshop
  • MS Excel 1
  • MS Excel 2
  • MS Excel 3

Disclaimer

I hereby certify that the above information is true and correct to the best of my knowledge and belief.

Timeline

Collections Supervisor - N-Able Technologies LTC.
12.2019 - Current
Team Manager (Barclaycard Collections) - ALORICA
07.2013 - Current
Financial Analyst (T-Mobile) - EGS (Expert Global Solutions)
07.2012 - 07.2013
Customer Service Representative (MetroPCS) - IQOR Clark Philippines
09.2010 - 06.2012
AMA Computer Learning Center - , Information Technology
05.2001 -

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Mark Kenneth V. VitugCollections Supervisor