Mark Kenneth V. Vitug
Collections Supervisor
Lubao
Summary
Dedicated professional eager to leverage expertise in a dynamic environment, contributing to organizational success through high-quality performance. Committed to continuous learning and growth, with a strong focus on delivering exceptional results. Aiming to provide valuable insights and a proactive approach to problem-solving in future roles. Enthusiasm for collaboration and innovation drives a commitment to achieving shared goals.
Overview
15
15
years of professional experience
Work History
Collections Supervisor
N-Able Technologies LTC.
12.2019 - Current
- Developed customized payment plans for clients experiencing financial difficulties to minimize losses.
- Established performance metrics to evaluate team success and identify areas for improvement.
- Worked with customers and collections representatives to monitor documentation, reduce customer disputes, and collect invoices in a timely manner.
- Create necessary reports to reconcile accounts and report the status of accounts to management, including producing and analyzing aging reports, assigned ledgers, and team metrics.
- Collect on open balances on the assigned ledger, following the N-able collection process.
- Work with partners, sales, and other internal departments to uncover and resolve disputes, collect past due amounts, and ensure partner satisfaction.
- Accurate and timely application of payments, credits, and adjustments on assigned portfolios.
Team Manager (Barclaycard Collections)
ALORICA
07.2013 - Current
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Improved overall team morale with effective motivational techniques like reward programs, recognition events, and transparent communication practices.
- Evaluated employee performance and coached team members, increasing quality of work and employee motivation.
- Led employee relations through effective communication, coaching, training, and development.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
Financial Analyst (T-Mobile)
EGS (Expert Global Solutions)
07.2012 - 07.2013
- Conducted detailed financial analysis to identify and evaluate changes in operations, trends and potential areas of improvement.
- Streamlined financial reporting for better decision-making with clear, concise analysis and presentation.
Customer Service Representative (MetroPCS)
IQOR Clark Philippines
09.2010 - 06.2012
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Information Technology
05.2001 -
Skills
Expertise in billing and collections
Management of extensive customer relationships
Performance management and teamwork
Collections procedures
Team supervision
Debt recovery expertise
Payment negotiation
Process improvements
References
- Jonas Lacson, Team Manager, Wells Fargo
- Jan Gabrielle Alolor, Collections Manager, N-able Technologies LTC.
Accomplishments
- MVP (Most Valuable Performer) 2016
- Top Team Manager for Quarter 2 2016
- Top Team Manager for Quarter 3 2016
- Top Team Manager for Quarter 4 2016
- Top Team Manager for Quarter 2 2017
- Top Team Manager for Quarter 2 2018
- Top Team Manager for June 2018
- Top Team Manager for July 2018
- Top Team Manager for August 2018
- Top Team Manager for September 2018
- Top Team Manager for October 2018
- Top Team Manager for November 2018
- Top Team Manager for December 2018
- Top Team Manager for January 2019
Training
- Leadership Training
- Coaching Essentials
- Interviewing Skills Workshop
- MS Excel 1
- MS Excel 2
- MS Excel 3
Disclaimer
I hereby certify that the above information is true and correct to the best of my knowledge and belief.
Timeline
Collections Supervisor - N-Able Technologies LTC.
12.2019 - Current
Team Manager (Barclaycard Collections) - ALORICA
07.2013 - Current
Financial Analyst (T-Mobile) - EGS (Expert Global Solutions)
07.2012 - 07.2013
Customer Service Representative (MetroPCS) - IQOR Clark Philippines
09.2010 - 06.2012
AMA Computer Learning Center - , Information Technology
05.2001 -