Mark Joseph Gallanosa
Quezon City
Summary
Dynamic administrative professional with a proven ability to streamline office operations and enhance efficiency. Expertise includes managing schedules, coordinating meetings, and handling correspondence while fostering team collaboration and achieving results-driven outcomes. Recognized for exceptional organizational skills and effective communication in fast-paced environments, along with a strong commitment to delivering outstanding customer service. Detail-oriented and adept at managing multiple concurrent tasks, thriving in both independent and team settings with a self-motivated work ethic.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Registrar
College of Arts and Sciences of Asia and the Pacific
07.2024 - Current
- Organized, reviewed, and filed paperwork for secure recordkeeping.
- Greeted every guest with personable approach and provided knowledgeable service.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Ensured accurate student records by diligently maintaining and updating information in the database.
- Updated computer system with latest information to keep records current and accurate.
- Verified paperwork accuracy and checked for completion prior to processing.
- Assisted with accreditation efforts through meticulous record-keeping and timely submission of required documentation.
Repossession Driver
Convergent Outsourcing Solutions Inc.
06.2023 - 12.2023
- Maintained open lines of communication with management, providing regular updates on repossession activities and progress toward goals.
- Improved vehicle recovery rates by efficiently locating and securing collateral assets.
- .Elevated the reputation of the company within the industry by consistently providing high-quality, professional repossession services.
- Ensured complete confidentiality of sensitive customer information throughout the repossession process, safeguarding against unauthorized access or misuse of data.
Field Collector
ANNAPOLIS CREDIT MANAGEMENT SERVICES INC.
10.2019 - 01.2020
- Maintained accurate records of all collection activities, ensuring compliance with company policies and regulations.
- Negotiated payment arrangements for optimal account resolution and client retention.
- Boosted revenue recovery rates with consistent and effective communication with delinquent clients.
- Collaborated with the legal team to initiate court proceedings against non-compliant debtors, ensuring timely resolutions.
Gaming Assistant/Service Crew
LARGE HUB MIND RECREATION INC.
05.2019 - 10.2019
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
Marketing Staff
K-WAVE Korean Language Learning Center
07.2018 - 05.2019
- Increased brand awareness by developing and executing targeted marketing campaigns.
- Spearheaded successful product launches by orchestrating cross-functional teams and managing timelines to ensure a cohesive go-to-market strategy.
- Strengthened client relationships through consistent communication, timely project updates, and exceptional customer service.
Delivery Driver
MSI-ECS PHILS. INC.
10.2017 - 06.2018
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
Valet Driver
RESORTS WORLD MANILA
10.2016 - 05.2017
- Established positive guest relationships through consistent delivery of excellent customer service.
- Increased repeat business through exceptional customer interactions and professional demeanor.
- Recorded make, model and exact location of each parked vehicle for easy retrieval.
- Reduced wait times for guests by efficiently organizing and managing the valet parking area.
Sales Man/Service Crew
BEYOND MARKETING CORPORATION (NESTLE CORPORATION)
11.2008 - 05.2011
- Developed strong client relationships through consistent communication and exceptional customer service.
Education
Graduate -
Baguio City National High school
01.2013
Bachelor of Science - Office Administration
Metro Business College
191 Domestic Rd, Pasay City, 1300 Metro Manila10-2023
Skills
- Documentation management
- Document organization
- Time management coordination
- Administrative coordination
- Effective relationship management
- Document management
Certification
1211-6357-7131, 04-025138636-8, 34-0398553-8, 473-543-250
Special Training
- K-WAVE Korean Language Learning Center, Korean Language, 2018-02-01, 2018-03-31
- TEXAS INSTRUMENTS, Production Specialist, 2015-03-01, 2015-09-30
- DELTA MOTORS. Sales Corporation, Auto Mechanic, 2014-08-01, 2014-10-31
- TESDA - RTC Baguio City, Automotive Servicing-NC II, 2014-04-01, 2014-08-31
Timeline
Registrar
College of Arts and Sciences of Asia and the Pacific
07.2024 - Current
Repossession Driver
Convergent Outsourcing Solutions Inc.
06.2023 - 12.2023
Field Collector
ANNAPOLIS CREDIT MANAGEMENT SERVICES INC.
10.2019 - 01.2020
Gaming Assistant/Service Crew
LARGE HUB MIND RECREATION INC.
05.2019 - 10.2019
Marketing Staff
K-WAVE Korean Language Learning Center
07.2018 - 05.2019
Delivery Driver
MSI-ECS PHILS. INC.
10.2017 - 06.2018
Valet Driver
RESORTS WORLD MANILA
10.2016 - 05.2017
Sales Man/Service Crew
BEYOND MARKETING CORPORATION (NESTLE CORPORATION)
11.2008 - 05.2011
Graduate -
Baguio City National High school
Bachelor of Science - Office Administration
Metro Business College
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