Mark Joseph Gallanosa
Quezon City
Summary
Dynamic administrative professional with a proven ability to streamline office operations and enhance efficiency. Expertise includes managing schedules, coordinating meetings, and handling correspondence while fostering team collaboration and achieving results-driven outcomes. Recognized for exceptional organizational skills and effective communication in fast-paced environments, along with a strong commitment to delivering outstanding customer service. Detail-oriented and adept at managing multiple concurrent tasks, thriving in both independent and team settings with a self-motivated work ethic.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Registrar
College of Arts and Sciences of Asia and the Pacific
85D Payatas Rd. San Jose, Rodriguez Rizal
07.2024 - Current
- Organized, reviewed, and filed paperwork for secure recordkeeping.
- Greeted every guest with personable approach and provided knowledgeable service.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Ensured accurate student records by diligently maintaining and updating information in the database.
- Updated computer system with latest information to keep records current and accurate.
- Verified paperwork accuracy and checked for completion prior to processing.
- Assisted with accreditation efforts through meticulous record-keeping and timely submission of required documentation.
Repossession Driver
Convergent Outsourcing Solutions Inc.
52 JPY Building Kamuning Road, Quezon City
06.2023 - 12.2023
- Maintained open lines of communication with management, providing regular updates on repossession activities and progress toward goals.
- Improved vehicle recovery rates by efficiently locating and securing collateral assets.
- .Elevated the reputation of the company within the industry by consistently providing high-quality, professional repossession services.
- Ensured complete confidentiality of sensitive customer information throughout the repossession process, safeguarding against unauthorized access or misuse of data.
Field Collector
ANNAPOLIS CREDIT MANAGEMENT SERVICES INC.
Ortigas Center, Pasig City, Philippines
10.2019 - 01.2020
- Maintained accurate records of all collection activities, ensuring compliance with company policies and regulations.
- Negotiated payment arrangements for optimal account resolution and client retention.
- Boosted revenue recovery rates with consistent and effective communication with delinquent clients.
- Collaborated with the legal team to initiate court proceedings against non-compliant debtors, ensuring timely resolutions.
Gaming Assistant/Service Crew
LARGE HUB MIND RECREATION INC.
Marikina City
05.2019 - 10.2019
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
Marketing Staff
K-WAVE Korean Language Learning Center
Quezon City, Philippines
07.2018 - 05.2019
- Increased brand awareness by developing and executing targeted marketing campaigns.
- Spearheaded successful product launches by orchestrating cross-functional teams and managing timelines to ensure a cohesive go-to-market strategy.
- Strengthened client relationships through consistent communication, timely project updates, and exceptional customer service.
Delivery Driver
MSI-ECS PHILS. INC.
Pasig, Manila, Philippines
10.2017 - 06.2018
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
Valet Driver
RESORTS WORLD MANILA
Pasay, Metro Manila
10.2016 - 05.2017
- Established positive guest relationships through consistent delivery of excellent customer service.
- Increased repeat business through exceptional customer interactions and professional demeanor.
- Recorded make, model and exact location of each parked vehicle for easy retrieval.
- Reduced wait times for guests by efficiently organizing and managing the valet parking area.
Sales Man/Service Crew
BEYOND MARKETING CORPORATION (NESTLE CORPORATION)
Quezon City
11.2008 - 05.2011
- Developed strong client relationships through consistent communication and exceptional customer service.
Education
Graduate -
Baguio City National High school
01.2013
Bachelor of Science - Office Administration
Metro Business College
191 Domestic Rd, Pasay City, 1300 Metro Manila10-2023
Skills
- Documentation management
- Document organization
- Time management coordination
- Administrative coordination
- Effective relationship management
- Document management
Certification
1211-6357-7131, 04-025138636-8, 34-0398553-8, 473-543-250
Special Training
- K-WAVE Korean Language Learning Center, Korean Language, 2018-02-01, 2018-03-31
- TEXAS INSTRUMENTS, Production Specialist, 2015-03-01, 2015-09-30
- DELTA MOTORS. Sales Corporation, Auto Mechanic, 2014-08-01, 2014-10-31
- TESDA - RTC Baguio City, Automotive Servicing-NC II, 2014-04-01, 2014-08-31
Timeline
Registrar
College of Arts and Sciences of Asia and the Pacific
07.2024 - Current
Repossession Driver
Convergent Outsourcing Solutions Inc.
06.2023 - 12.2023
Field Collector
ANNAPOLIS CREDIT MANAGEMENT SERVICES INC.
10.2019 - 01.2020
Gaming Assistant/Service Crew
LARGE HUB MIND RECREATION INC.
05.2019 - 10.2019
Marketing Staff
K-WAVE Korean Language Learning Center
07.2018 - 05.2019
Delivery Driver
MSI-ECS PHILS. INC.
10.2017 - 06.2018
Valet Driver
RESORTS WORLD MANILA
10.2016 - 05.2017
Sales Man/Service Crew
BEYOND MARKETING CORPORATION (NESTLE CORPORATION)
11.2008 - 05.2011
Graduate -
Baguio City National High school
Bachelor of Science - Office Administration
Metro Business College