Summary

Overview

Work History

Education

Skills

Software

Certification

Timeline

References

MARK JOHN TAPIA

Virtual Representative Assistant

Cagayan de Oro City

Summary

Results-driven Medical Virtual Assistant (MVA) with proven expertise in medical billing, insurance verification, EHR management, and patient coordination. Demonstrated success supporting healthcare providers and improving administrative efficiency through accurate data management and proactive communication. Adept at navigating EMR/EHR platforms, HIPAA compliance, and telehealth workflows. Recognized for maintaining 98% claim accuracy, optimizing reimbursement timelines, and enhancing patient satisfaction in fast-paced virtual healthcare environments.

Overview

Languages

Certifications

years of professional experience

Work History

Medical Billing Representative

Optum Company

12.2024 - 05.2025

Process and submit an average of 80–100 insurance claims daily with 98% accuracy across multiple payer systems.
Verify insurance eligibility and patient information, reducing claim denials by 25% through proactive validation.
Review, correct, and resubmit denied claims, achieving a 20% improvement in claim recovery rates.
Maintain HIPAA-compliant documentation for patient accounts and billing records.
Collaborate with providers and payers to resolve billing discrepancies and ensure timely reimbursement.

Customer Service

Teleperformance

01.2023 - 01.2024

Managed customer inquiries for travel and healthcare-related bookings with 95% accuracy rate in itinerary and records.
Supported an average of 60+ clients per shift, ensuring prompt resolution and maintaining customer loyalty.
Assisted in coordinating hotel, transport, and insurance arrangements with attention to medical and accessibility needs.

Technical Support I

Concentrix

01.2020 - 01.2023

Assisted clients with technical and financial system issues through CRM and QuickBooks platforms, achieving a 98% customer satisfaction rating.
Resolved an average of 45+ support tickets daily, improving service turnaround time by 20%.
Delivered clear and empathetic communication in handling sensitive customer data while maintaining compliance with company privacy standards.

Audience Development Specialist

Openlook Business Solutions

01.2019 - 01.2020

Conducted outbound calls for B2B healthcare and industry surveys, maintaining a weekly quota of 150+ qualified leads.
Improved data accuracy by 30% through meticulous documentation and verification processes.
Collaborated with marketing and sales teams to enhance client targeting and engagement strategies.

Education

Bachelor of Science - Marine Technology

Lyceum of Iligan Foundation

Philippines

01.2014

Middle School - undefined

St. Catherine Academy

Philippines

01.2009

Skills

Medical Administration & Clinical Support:

-Patient record management

-Appointment scheduling

-Clinical documentation

-Patient intake coordination

-Insurance verification

Billing & Compliance:

-Medical billing and coding (CPT/ICD-10)

-Claims submission and denial management

-Payment posting

-Insurance follow-ups

-HIPAA compliance

Technology & Tools:

-EHR/EMR

-Microsoft Office 365

-Google Workspace