Mark John D. Saniel
Quezon City
Summary
To make use my interpersonal skills to achieve goals of a company that focuses on customer satisfaction and customer experience. Dedicated and goal-oriented professional with extensive skills and eager to apply program management experience towards supporting a reputable company’s goals within the industry.
As a secretary with over 3 years of experience managing daily administrative support tasks and operations in Customer Service industry. Well-organized, quick learner committed to delivering high-quality results. Interactive and quick-thinking associate in leveraging advanced remote support skill to assist customer.
Overview
7
7
years of professional experience
Work History
Business Process Senior Associate
Manulife
05.2024 - Current
- Implemented process improvements that led to significant time savings and increased accuracy in deliverables.
- Ensure the customer's information is updated accurately and promptly.
- Consistently maintained strong relationships with clients, ensuring clear communication and timely updates on project progress.
Customer Service Representative
Teleperformance
10.2022 - 12.2023
- Provide excellent customer service through emails, chats, and calls
- Ability to come up with an effective solution to an issue
- Responding to the needs of customers, selling, and giving information on the products or services
Branch Secretary
Motortrade Nationwide Corporation
01.2018 - 06.2022
- Responded to customer requests for products, services, and company information
- Provide primary customer support to internal and external customers
- Managing customer accounts
- Billing and payment transactions
Education
Bachelor of Science - Information Technology
St Louis Anne Colleges
San Pedro, Laguna01.2018
High School -
Jacobo Z. Gonzales Memorial National High School
Biñan, Laguna01.2014
Skills
- Service standard compliance
- Keen to details
- Communication and Active Listening
- Technical issue resolution
- Microsoft Office
- SAP and Oracle NetSuite
Training
- IT Innovation Congress, 11/01/16, San Pedro, Laguna
- Information Technology Education: Learning Outcomes, 12/01/16, Batangas
Timeline
Business Process Senior Associate
Manulife
05.2024 - Current
Customer Service Representative
Teleperformance
10.2022 - 12.2023
Branch Secretary
Motortrade Nationwide Corporation
01.2018 - 06.2022
Bachelor of Science - Information Technology
St Louis Anne Colleges
High School -
Jacobo Z. Gonzales Memorial National High School
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