MARK JASON D. MAGTOTO
Cainta
Summary
A licensed professional with more than four years of experience as a support engineer under network operations. Aiming to apply acquired skillsets, expand/gain more knowledge in the telecommunications industry and be an asset under a field operations role.
Overview
10
10
years of professional experience
Work History
Lead Technical Engineer
Globe Telecom, Inc.
Makati City
08.2019 - Current
- Handles and manages level 1 (
- Supervise/assists 3-10 shift engineers and provides technical guidance if necessary
Operations Support Engineer
Globe Telecom, Inc.
02.2018 - 08.2019
- Provides 24x7 technical support for Enterprise data customers under the Managed Network Services (Top accounts including Global service providers: AT&T, Verizon, Sprint, SingTel, HGC, TATA, etc.)
- 2nd Level isolation and troubleshooting of layer 1 and 2 related outages and issues with the end objective of issue resolution for Data Circuits (GIX/BGIX/Direct Internet Line/DSL/IPVPN/MPLS/Leased Lines/Frame-Relay/IPLCs)
- Effectively coordinates circuit outage/issue resolution with other support groups and ensures that priority customers are given appropriate level of attention during network outages.
- Assists to identify possible technical design issues on the customer circuits and recommends appropriate corrective actions.
- Management and operation of various Network Management Systems (NMS) for monitoring purposes as well as to aide in the restoration of outages and resolution of network issues.
- Generates raw data for daily, weekly and monthly reports and sends it to the customers.
- Assists in projects conceptualization and implementation.
On-the-Job Trainee
Philippine Long Distance Telephone Company (PLDT)
Brgy. San Juan, Antipolo City
04.2016 - 05.2016
- Worked in the Operations of Rehabilitating the Outside Plant (OPSIM) office which focused primarily in customer service, encoding, field and installation assistance.
Education
Bachelor of Science - Electronics Engineering
Technological Institute of the Philippines (TIP)
01.2017
Engineering and Science Education Program - undefined
Sta Elena High School
01.2012
Skills
- Troubleshooting of Layer 1 and 2 related outages for data circuits (GIX/BGIX/DSL/IPVPN/MPLS/Leased Lines/Frame-Relay/IPLCs)
- Knowledgeable in different ISP network technologies such as DWDM, SDH, Frame Relay, VRFs, E1/DS3, DSL and MPLS
- Has experience in ISP transport equipment (Huawei, ECI, Coriant etc) and basic access on PE routers
- Navigation and operation of various network management systems namely: iMaster NCE (T, IP, MW, FAN, CPE), Huawei U2000, ECI Management station, Nokia NFM-T, Coriant/Tellabs, Ciena MCP etc
- Familiar with fault ticketing systems and databases
- Educated in English and Filipino Languages both oral and written
- Able to work effectively in multi-disciplinary and multicultural teams as a team member or individually
- Highly organized and efficient
- Fast Learner and willing to be trained
ACHIEVEMENTS, AWARDS AND RECOGNITIONS
Support Engineer of the Month, June 2023, Customer Care Award (March 2021), G-Super Rockstar (May 2021), MTTR Drivers (May 2021), Top 10 in Case Comment (May 2021), EDSC Super Rockstar (October 2021), Q2 2020 Highest Case Comments and Best Closer, 1H 2020 ICSAT Superstar, 1H 2020 ICSAT Diamond Star, October 2020 Super Rockstar Awardee, October 2019 Most Improved Engineer, Quota Award, EDSC Recognition Night 2019, Best Lead Tech Engineer, EDSC Recognition Night 2019
TRAININGS AND SEMINARS ATTENDED
- 1830 PSS-8 & 1830 PSI-M Operation & Maintenance training, Virtual training - September 1-10,2021
- Huawei Training for New Low Speed CPE: Huawei VDSL AR617VWL-TE4EA
- Wireless Fidelity (WiFi) New Emerging Technologies (Zoom Webinar) - August 21, 2021
- Networking Foundations: Networking Basics (LinkedIn Learning)
- FlexDSL NMS Training, May 2020
- Huawei MWAN Training, Aug 2020
- EDSC Technical Training, 2018
Disclaimer
I hereby certify that the above-mentioned information is true and correct to the best of my knowledge and beliefs.
Timeline
Lead Technical Engineer
Globe Telecom, Inc.
08.2019 - Current
Operations Support Engineer
Globe Telecom, Inc.
02.2018 - 08.2019
On-the-Job Trainee
Philippine Long Distance Telephone Company (PLDT)
04.2016 - 05.2016
Engineering and Science Education Program - undefined
Sta Elena High School
Bachelor of Science - Electronics Engineering
Technological Institute of the Philippines (TIP)