Mark Ivan de Vera
Summary
Workforce planning professional with experience in capacity planning, resource allocation, and schedule optimization across multiple teams. Supports dashboard reporting, operational reporting, and data analysis using Excel and staffing tools to improve workload balance, utilization, and process compliance.
Overview
2027
2027
years of professional experience
Work History
Deployment(Workforce) Associate
PwC (PricewaterhouseCoopers)
05.2024 - 04.2026
- Coordinated and reviewed work requests to support staffing across teams.
- Supported project assignment management by aligning tasks with team capabilities.
- Communicated with engagement teams and clients across multiple workstreams.
- Balanced workload distribution among team members to ensure resource efficiency.
- Planned demand and supply continuously during peak seasons to support staff allocation and utilization.
- Monitored capacity to assess resource availability and allocation. and resource planning for assurance sector.
- Adjusted staffing based on capacity trends, including underutilization and overutilization, using Phoenix, SDC Connect, TalentLink, and DayShape.
- Analyzed productivity and utilization reports to rebalance workloads and recommend improvements.
- Built dashboards and reviewed forecasting data to enable data-driven decision-making.
- Developed proficiency in tools such as TalentLink, DayShape, and Phoenix for staffing and deployment planning and reporting.
- Built trusted advisor relationships across lines of service, regional counterparts, and leadership to support shared resource use and process improvements.
- Partnered with deployment consultants, especially in AC Manila, to align staff career goals with deployment needs.
- Suggested process changes to improve deployment efficiency.
- Managed territory administration for Hong Kong and Singapore.
Workforce Specialist
Offshore Business Processing Inc.
01.2022 - 05.2024
- The Workforce Specialist monitored employee adherence to achieve 100% labor utilization in the company.
- Monitored attendance adherence across operations to ensure compliance with company policies.
- Identified discrepancies in employees' schedule adherence versus actual productivity to inform management decisions.
- Ensures productivity and efficiency in all departments by escalating issues regarding employees’ schedule adherence to their respective managers.
- Supports Payroll in making sure that the employee timekeeping record is accurate.
- Provide data analytics to HR and OPS on any related metrics.
- Generated daily, biweekly, and monthly reports to provide insights on workforce metrics.
- Generates report and confirms accuracy prior to sending it to the Operations & HR Manager.
- Real-time monitoring of Break logs for all employees.
- Real-time monitoring of CCTV across all departments.
Workforce Coordinator
ASIA PREMIER ONE SOURCE
03.2018 - 10.2019
- In charge of generating, optimizing and maintenance of schedules based on the current headcount of the campaign, considering the requirements given by the client.
- Adjusted work schedules and monitored shift changes to ensure sufficient manpower for each shift.
- Create and plot the employee schedule and maintain the daily staffing status.
- Generated forecasts and schedules while performing analytics on results.
- Maintained accurate measures of forecast, capacity plan, and schedule accuracy for individual analysts and group performance.
- Providing recommendations for any staffing issues/opportunities that are being affected by any other factors such as lost hours, planned shrinkage, fall outs/move outs, etc.
- Managed maintenance of online employee transactions for Operations.
- Responsible for the processing of all company standard, internal and client reports on a daily basis.
- Record and maintain employee information and employee status.
- Created a system to replace a MySQL backed system, which was able to perform a better job using half the hardware of the old system at a fraction of the complexity and maintenance of the old system. (Doing things more simply and efficiently usually translates to money saved, which is always seen positively by a potential employer.)
BMS(Building Management System) Software Engineer
ESCO (ENERGY SPECIALIST COMPANY INC.)
- Configured and programmed hardware and software for BAS and Auxiliary System products during the testing and commissioning stage of ongoing projects while providing after-sales technical support.
- Performs on-site hardware and software configuration, programming, testing/commissioning of projects and scheduled end-user training.
- Studied and familiarized with different BAS and Auxiliary systems operations through hands-on hardware and software configuration, programming, and troubleshooting.
- Studies, explores, laboratory testing of the software features of each product brand
- Created and developed user-friendly, interactive graphic designs to enhance system features and improve user experience.
- Initiated team effort to adopt an agile process by building tools for easier unit testing and assisting in backlog creation.
Education
Bachelor of Science - Computer Engineering
AMA COMPUTER COLLEGE
Malolos, Bulacan04-2014
Skills
- Staffing optimization
- Demand forecasting
- Workforce management
- Operational analytics
- Data analysis
- Dashboard analytics
- Process optimization
- Microsoft Excel
- Resource management
- Time optimization
- Attention to detail
Personal Information
Work history
01-2022
Timeline
Deployment(Workforce) Associate
PwC (PricewaterhouseCoopers)
05.2024 - 04.2026
Workforce Specialist
Offshore Business Processing Inc.
01.2022 - 05.2024
Workforce Coordinator
ASIA PREMIER ONE SOURCE
03.2018 - 10.2019
BMS(Building Management System) Software Engineer
ESCO (ENERGY SPECIALIST COMPANY INC.)
Bachelor of Science - Computer Engineering
AMA COMPUTER COLLEGE