MARK IEL VIERNES
Santa ana
Summary
Customer-focused hospitality professional with over 3 years of experience in food and beverage operations. Proven ability to deliver excellent guest service in high-volume environments, train team members, and maintain international service standards. Equipped with STCW Basic Training, updated PSSR, and a valid Seaman's Book, demonstrating readiness for shipboard operations and safety compliance.
Overview
1
1
Language
1
1
Certification
4
4
years of post-secondary education
4
4
years of professional experience
Work History
Junior Barista
Yardstick
Makati
05.2026 - Current
- Prepared and served high-quality coffee beverages to customers.
- Operated espresso machines and brewing equipment efficiently.
- Prepared pour-over coffee and made latte arts
- Guided customers in menu selections and provided tailored product recommendations to enhance their experience.
- Ensured cleanliness and organization of coffee bar area to create a welcoming environment for customers.
- Monitored inventory levels and replenished supplies to maintain seamless operations during peak hours.
Barista Trainer/Coffee Master
Starbucks
02.2023 - 02.2026
- Elevated team coffee knowledge and execution through training and support.
- Focused on delivering high-quality coffee to improve overall customer experience., Maintained consistent quality in coffee preparation., and High-quality product.
- Instilled hospitality-driven workflows and enhanced customer interaction skills.
Banquet Server
Grand Hyatt Manila
11.2022 - 12.2022
- Arranged banquet tables and chairs to meet event specifications, ensuring optimal guest flow and comfort.
- Delivered food and beverages to guests efficiently, enhancing overall dining experience.
- Maintained cleanliness of dining and service areas throughout events, contributing to positive guest satisfaction.
- Organized and executed catered events by setting up, serving food and drinks, and clearing tables for an enjoyable guest experience.
Education
BS - Cruise line operation in hotel service
Lyceum of the Philippines University
08.2018 - 10.2022
Skills
- Espresso machine operation
- Beverage crafting
- Coffee presentation
- Menu knowledge
- Inventory management
- Customer service
- Teamwork
Certification
- STCW Basic Training with PSSR, 03/16/26
- Coffee Professional, 2022
- Wine Professional, 2022
- Leadership Foundation, 2021
- Even Operation, 2021
- HACCP Food Safety System for Restaurants and Other Catering Services, 2026
- Event Planning, 2021
- Bar Professional Training, 2021
Accomplishments
- Partner of the Quarter, 01/01/24
- Partner of the Quarter, 04/01/24
- Partner of the Year, 12/31/24
- Partner of the Quarter, 04/01/25
Languages
English
Advanced
C1
Timeline
Junior Barista
Yardstick
05.2026 - Current
Barista Trainer/Coffee Master
Starbucks
02.2023 - 02.2026
Banquet Server
Grand Hyatt Manila
11.2022 - 12.2022
BS - Cruise line operation in hotel service
Lyceum of the Philippines University
08.2018 - 10.2022