Football, Golf, Trading
MARK HOGSDEN
Client Management
SUBIC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
28
28
years of professional experience
Work History
Head of Client Management
Easy Employer
Australia (Remote)
11.2021 - 05.2024
- Delivered exceptional customer service through proactive communication and prompt issue resolution, leading to increased client loyalty and repeat business.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Communicated product quality and market comparisons by creating sales presentations.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Oversaw the creation of customized reports for clients showcasing performance metrics and insights for informed decisionmaking.
- Increased client satisfaction by implementing innovative strategies in managing client relationships.
Senior Implementation Manager
IREC
Subic Bay Freeport Zone, Province Of Zambales, Philippines
01.2019 - 10.2021
- Researched and resolved barriers to successful system functionality, improving support, and issue resolution.
- Pulled from knowledge of technical industry and technological developments to drive IT deployments.
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Championed data-driven decision making within the organization, using insights gleaned from past projects to inform future strategies and approaches.
- Managed the execution of multiple simultaneous implementations, ensuring all projects were delivered on time and within budget.
- Served as a trusted advisor to clients during implementations, providing expert guidance and recommendations based on extensive industry experience and knowledge.
- Documented processes to streamline setup, customization and maintenance.
- Mentored junior implementation managers in best practices for managing projects and clients, strengthening overall team performance.
- Established strong relationships with clients through regular check-ins and progress updates, fostering long-term partnerships.
Startup Founder
Bounce Philippines
Philippines
03.2010 - 12.2018
- Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
- Created succession plans to provide continuity of operations during leadership transitions.
- Mentored employees for professional growth, promoting a culture of learning within the organization.
- Directed technological improvements, reducing waste and business bottlenecks.
- Created and monitored promotional approaches to increase sales and profit levels.
- Formulated and executed strategic initiatives to improve product offerings.
- Negotiated terms of business acquisitions to increase business base and solidify market presence.
- Developed sales strategies that resulted in increased revenue generation year over year.
- Prepared annual budgets with controls to prevent overages.
- Secured funding for the startup by delivering persuasive pitches to investors.
- Managed financial, operational and human resources to optimize business performance.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Analyzed industry trends and tracked competitor activities to inform decision making.
- Increased company growth by developing and implementing innovative business strategies.
Project Manager
Merrill Lynch
Hong Kong & Australia
10.1996 - 01.2002
- Achieved project deadlines by coordinating with contractors to manage performance.
- Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets.
- Reported regularly to managers on project budget, progress, and technical problems.
- Negotiated and managed third-party contracts related to project deliverables.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
Education
Altwood
England07.1989
Skills
Interpersonal Skills
Customer Complaint Resolution
Multitasking
Review of contracts
Excellent Communication
Reliability
Time management abilities
Customer Order Management
Interests
Timeline
Head of Client Management
Easy Employer
11.2021 - 05.2024
Senior Implementation Manager
IREC
01.2019 - 10.2021
Startup Founder
Bounce Philippines
03.2010 - 12.2018
Project Manager
Merrill Lynch
10.1996 - 01.2002
Altwood