Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Personal Information
Education And Other Qualifications
Phone
Interests
Generic
Mark Edison Granada Aungon

Mark Edison Granada Aungon

Bacolod City

Summary

Board Certified Electronics Engineer with over 15 years of diversified experience in Full Turnkey Projects, Telecommunications, Project Management, Operations Management, Information and Communications Technology. Currently finishing my master’s in engineering management. An innovative problem solver who is committed to continuous improvement and has a proven record of accomplishment and strong work ethic. Proactive, versatile and possesses effective interpersonal skills. Able to drive and deliver results within a team environment equally capable of working independently.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Integrated Maintenance Specialist

DITO Telecommunity Corporation
10.2020 - Current
  • Technical advisory committee on telecom infrastructure (Cebu City and Cebu Province)
  • Domain team lead for Data Center and Core Site operations and maintenance.
  • Domain team lead for Optical Transport Network and IP Radio Access Network.
  • Domain team lead for Utility (Power), Incident Management and Emergency Operations.
  • Operation and maintenance of Internet Data Center, Fiber optic Transmission and 4G/5G Cellular Sites.
  • Create procedures and processes to ensure the stability and security of the network infrastructure.
  • Manage and coordinate contractors for Civil Works, Power, OSP, Telecom Installation and Transmission.
  • Evaluate and accept projects for 4G/5G sites, Internet Data Center, Power and Outside Plant rollout.
  • Network transmission, coverage, and capacity expansion.
  • Subject matter expert for telecom and wireless (4G eNodeB and 5G gNodeB) integration.
  • Establish network performance and operations process quality checkpoints.
  • Network performance monitoring, fault rectification and subscriber complaints handling.
  • Present relevant network performance data and statistics to management.
  • Escalate issues that may impact customer experience and network quality.
  • Supervise network restoration and trouble rectification with contractors.

Quality Management - Team Lead (Nationwide)

Globe Telecom
10.2016 - 09.2020
  • Handles ZAP Program network performance evaluation and quality audit for Visayas Region composed of 19 network modernization projects.
  • Network performance test of IP RAN, BTS, NodeB, eNodeB, Tower, Telecom equipment installation.
  • Provide root-cause analysis on service affecting issues on the access side
  • Utilize test equipment to investigate and verify recurring service quality issues
  • Monitor vendor performance through gathering relevant data
  • Conduct quality and safety trainings for rollout personnel
  • Perform user and system acceptance with vendor for access equipment
  • Manage vendor acceptance activities and schedule
  • Call out quality, hardware and software issues to the management
  • Coordinate with Radio Network Engineering with regards to telecom installation and design approvals.
  • Create reports with regards to project progress and issue resolution
  • Review project requirements and deliveries on per site basis
  • Implement improvement solutions to acceptance and rollout procedures

Network Operations Center - Team Lead (Nationwide)

ZTE Philippines Inc.
04.2016 - 07.2016
  • Network Operation Management of 14 engineers and workload shift scheduling.
  • Customer complaint handling and resolution in coordination with RF Optimization/BSS and EPC Team.
  • Incident report escalation, documentation, and resolution within SLA timeframe.
  • Nationwide Technical Support for 2G/LTE Rollout for Bell Telecom.
  • ZTE SDR BTS and eNodeB Configuration and Maintenance for nationwide telecom rollout.
  • Tier 1 and Tier 2 support for field personnel and multi-department support.
  • 2G/3G/LTE KPI monitoring and daily report generation and KPI analysis.
  • Service affecting alarms clearing and escalation to concerned teams.
  • Alarm analysis, Fault tracing and Trouble ticket generation.

Wireless Engineer / Technical Director (Nationwide)

Huawei Technologies UAE
10.2014 - 01.2016
  • Installation, commissioning, maintenance and fault tracing of Huawei MBSC6900 2G/3G/4G/4.5G Single RAN.
  • UNOC/SOC performance network analysis, management and customer complaints handling
  • Tier 1 to Tier 3 support for field maintenance staff.
  • 2G/3G/LTE swap from NSN and ALU to Huawei 2G/3G/LTE
  • Network Operation and Integration through Huawei M2000/U2000 network management.
  • Network Integration, alarm rectification and expansion on 2G/3G/4G technologies.
  • Handle overall Technical issues for LTE 3 Carrier Aggregation
  • Rectification of major service affecting alarms for BTS, NodeB, eNodeB, BSC and RNC alarms
  • Software upgrade of Huawei NodeB, BTS, eNodeB and BSC6900/RNC6900.
  • Perform system acceptance and tests ensuring equipment meets customer requirements in accordance to Huawei policies and procedures.
  • Supervise rectifications based on End-User accepted standards.

2G/3G/LTE SRAN Wireless Engineer (Nationwide)

Huawei Technology Philippines
07.2011 - 10.2014
  • Globe Nemesis Project, a 700 million USD nationwide network modernization project.
  • Rolled out 1200+ 2G/3G/3.5G Sites, 15 BSCs and 6 RNCs.
  • SRAN/BSS Senior Technical support for RF, NOC, Transmission and Core Network Group on network migration.
  • Full Turnkey 2G/3G Support for integration and troubleshooting.
  • Conduct regular meetings, register issues & tracking and provide escalation channels.
  • Integration of new RAN/BSS equipment e.g. BSC/RNC Facilities Monitoring, IP Clock etc.
  • Software upgrade of Huawei NodeB, BTS, eNodeB and BSC6900/RNC6900.
  • Perform system acceptance and tests ensuring equipment meets customer requirements in accordance to Huawei policies and procedures.
  • Initiates escalation channel on technical challenges and resolutions.
  • Facilitates P.O. issuance to subcontractor by accurate definition of work scope.
  • Technical analysis of RAN/BSS equipment faults.

Motorola Wireless Product Manager/Wireless Network Engineer

American Technologies Inc.
07.2009 - 07.2011
  • Conduct site surveys, provide path studies/profiles and design wireless network for systems integration
  • Generate technical reports, proposals and recommendations including bill of quantity/materials for various projects
  • Perform link budget analysis, understand and utilize design criteria including coverage and traffic analysis
  • Commission Microwave Links and Access Points (Microwave Radio Network Design & Configuration)
  • Supervise contractors on radio configurations and installations, antenna installations and alignment.
  • Conduct technical training with clients and partners on the theoretical and technical facets of wireless network.
  • Presentation of wireless network solutions to end-user and preparation of Technical Papers for government biddings.
  • Coordinate with the local and international suppliers/ principals on the purchase and importation of equipment and accessories needed for various projects.
  • Additional duty as the company’s Supervising Engineer and responsible in applying different permits and certificates from the National Telecommunications Commission needed for various projects (i.e. demo permit, type acceptance certificates, permit to possess and construct and new radio station licenses)
  • Documentation of test results and project updates.

Education

Master of Science - Management Engineering

High School Diploma -

La Consolacion College - Bacolod
Bacolod City, Province Of Negros Occidental, Philippines
03-2003

Bachelor of Science - Electronic Engineering

Technological University of The Philippines Visasyas
Talisay, Province Of Negros Occidental, Philippines
04-2008

Skills

  • Network rollout, Project Acceptance, Change Control, Quality Audit and Customer Management

  • Outside plant fiber optic maintenance/rollout, data center, network operations and maintenance

  • Vendor Performance analysis, Incident Management and Technical Support

  • Network operation center management, monitoring and maintenance and Emergency operations

  • IT Infrastructure Library v3 (ITILv3) Foundation Service Delivery

  • Excellent English oral and written communications skills

  • Highly Trainable and adapt well to pressure and changes in the workplace

  • Proficient in Windows platforms Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Visio etc

  • In-depth knowledge in 2G, 3G, 4G and 5G technology on Software Defined Radios (SDR) platform

  • Software integration, commissioning, upgrade and maintenance

  • New technology testing, integration and system performance evaluation

  • Microwave / IP / Optical / RF performance instrumentation and analysis tools

  • Wireless Network/2G/3G/LTE KPI Monitoring, Analysis and Radio Network Optimization

Certification

Information Technology Infrastructure Library

Pollution Control Officer

Certified CCTV Operator

Working at Heights

Basic Occupational Safety and Health

Languages

English
Bilingual or Proficient (C2)

Timeline

Integrated Maintenance Specialist

DITO Telecommunity Corporation
10.2020 - Current

Quality Management - Team Lead (Nationwide)

Globe Telecom
10.2016 - 09.2020

Network Operations Center - Team Lead (Nationwide)

ZTE Philippines Inc.
04.2016 - 07.2016

Wireless Engineer / Technical Director (Nationwide)

Huawei Technologies UAE
10.2014 - 01.2016

2G/3G/LTE SRAN Wireless Engineer (Nationwide)

Huawei Technology Philippines
07.2011 - 10.2014

Motorola Wireless Product Manager/Wireless Network Engineer

American Technologies Inc.
07.2009 - 07.2011

Master of Science - Management Engineering

High School Diploma -

La Consolacion College - Bacolod

Bachelor of Science - Electronic Engineering

Technological University of The Philippines Visasyas

Personal Information

  • Age: 38
  • Height: 5 Feet 5 Inches
  • Weight: 74 Kilograms
  • ID Type: Registered Electronics and Communications Engineer
  • ID Number: 0043632
  • Date of Birth: 1986-09-28
  • Gender: Male
  • Marital Status: Single

Education And Other Qualifications

  • Master of Science in Management Engineering (MsME), Ongoing
  • Registered Electronics and Communications Engineer, 0043632, Philippine Professional Regulation Commission, 2008-11-01
  • 3 Time Red Cross Service Leadership Awards, 4 Time Student Leadership Awards
  • ITIL v3 (Information Technology Infrastructure Library Version 3) Foundation
  • MOTOROLA Wireless Broadband Engineer, MOTOROLA Enterprise WLAN Engineer

Phone

+63, 9209440563

Interests

Volunteer Work, Running, Hiking, Biking, Technology, Information Technology

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Mark Edison Granada Aungon