Mark Dioquino
Caloocan City,Philippines
Summary
Customer service professional with solid experience in handling customer inquiries, resolving complaints, and providing product information. Possesses excellent communication skills and knack for building rapport with customers, ensuring positive experience. Skilled in using CRM software, managing high call volumes, and working in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Customer Care Representative
Eroad
Ortigas, Philippines
06.2025 - 02.2026
- It is a Telematics account from New Zealand. We handle customer queries regarding ordering new devices, issues with an order, and book installation jobs to local installers of New Zealand.
Records Retrieval Specialist
Peak Outsourcing
Makati City, Philippines
05.2023 - 02.2025
- It is a paralegal account. We retrieve records that will be used for litigation purposes on behalf of law firms.
- Promoted to the Escalation Team and mainly handled aged requests and non-compliant custodians of records.
Customer Service Representative
Startek
Makati City, Philippines
01.2021 - 01.2023
- It was under the Telco account. We provide customer support with network troubleshooting, bill adjustments, account management, and plan analysis.
- Promoted to Subject Matter Expert, which includes providing support with account processes among colleagues.
Sales Agent Executive
Philippine Asia Service Management Inc.
01.2018 - 01.2019
- Supports our sales team with managing customers’ data and connects potential customers to our dental insurance service..
Education
Senior High School
Manila Central University
Caloocan CityJan 2019
Bachelor of Science - Civil Engineering
Technological Institute of the Philippines
Manila City01.2021
Junior High
De La Salle Araneta University
Caloocan City01.2017
Skills
- Escalation handling
- Records Retrieval
- Customer relationship management
- Customer retention strategies
- Order management
References
- Princess Canlas, princess.canlas@outlook.com, 09455648676
- Mill Dennis Banico, Milldennis.banico074@gmail.com, 09610537252
- Genaro Clemente, genaroclemente@gmail.com, 09560580121
Timeline
Customer Care Representative
Eroad
06.2025 - 02.2026
Records Retrieval Specialist
Peak Outsourcing
05.2023 - 02.2025
Customer Service Representative
Startek
01.2021 - 01.2023
Sales Agent Executive
Philippine Asia Service Management Inc.
01.2018 - 01.2019
Senior High School
Manila Central University
Bachelor of Science - Civil Engineering
Technological Institute of the Philippines
Junior High
De La Salle Araneta University