Mark Christian Mariano
Manaoag
Summary
Results-driven management professional with extensive experience in leadership roles. Skilled in strategic planning, team collaboration, and driving operational efficiency. Adept at adapting to changing needs and ensuring consistent, high-quality outcomes. Known for strong interpersonal skills, problem-solving abilities, and focus on achieving organizational goals.
Experienced with team leadership, operational management, and strategic planning. Utilizes organizational skills to enhance workflow and efficiency. Track record of fostering team collaboration and achieving business objectives.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Deputy Manager Hub Operations
Flash Express Philippines
09.2023 - Current
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Addressed team conflicts with mediation strategies to restore harmony and improve collaboration.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Created and maintained a strong team culture that promoted high levels of collaboration, employee satisfaction, and overall performance.
- Identified areas for improvement within the department, implementing strategic initiatives to address gaps in performance or resources.
Sort Supervisor
Lazada PH
10.2022 - 08.2023
- Devised innovative solutions for logistical challenges faced by the organization, resulting in cost savings and improved service levels.
- Developed strong relationships with vendors and suppliers, ensuring timely deliveries and favorable pricing for necessary materials.
- Managed a team of sorters to ensure timely completion of tasks while maintaining quality standards.
- Implemented regular performance evaluations for staff members, providing constructive feedback and opportunities for professional growth.
- Analyzed operational data to identify trends and implement process improvements, increasing overall productivity.
SORT/HUB Supervisor (acting Whse Manager)
Flash Express PH
07.2021 - 10.2022
- Overall Incharge of the WHSE Sortaion Center daily activities such as Manpower Planning, Cost Reduction, KPI and RCA improvement, Whse Admin Tasks (IB, SORT, OB and RTS Process.)
- Established and executes count schedule in compliance with the company's objectives and customers requirements
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Shift Lead
Shopee PH / Shopee Xpress
03.2020 - 05.2021
- Manpower Planning
- Process Improvement and Root Cause Analysis
- Ensures a readly availabe quality documentation reports and other requirements in daily, weekly and monthly (depending on the need of the top managements
Outbound Specialist
AAI Logistics (Black Arrow Express)
02.2018 - 01.2020
- Responsible for the Receiving, Sorting, and Dispatching of all shipments coming from 3PL local shipments and to be dispatch (Internationally)
- Advance volume booking and providing shipping cost rates per country destination
- Person incharge between Customers Inquiry/Concerns inline with ther shipments update
Team Leader (Track & Trace Agent)
Federal Express (FedEX)
08.2015 - 12.2017
- Pimarily Responsible for the routes and manpower planning
- Maintaining the smooth operations process flow of (IB,Sort, OB and RTS Parcels) including the PUP and DEL of International Shipments
- Serve also as PIC to international customers providing updates and feedbacks to ther parcels journey (Tracking and Tracing of Shipments)
- Reporting and Monitoring of KPI
- Provides immediate solutions to issues and concerns by 3PL and direct customers
Education
Bachelor of Science - Information and Technology
Lyceum Northern Luzon
Urdaneta City, Pangasinan03-2014
Skills
- Operations management
- Cost analysis and savings
- Performance improvements
- Staff training and development
- Process and procedure development
- Decision-making capacity
- Conflict resolution expertise
- Strategic planning
- Project management abilities
Certification
- Six Sigma Certifications
- Certified Lean Six Sigma ( White Belt )
- Certified Lean Six Sigma ( Yellow Belt )
- Leadership Certification Program ( Shopee Philippines )
- Leadership and Skills Certification Program ( Lazada PH )
- Flash Express Ph Leaders Training Program ( Flash Express )
- Performance Management Training Program ( Flash Express )
Timeline
Deputy Manager Hub Operations
Flash Express Philippines
09.2023 - Current
Sort Supervisor
Lazada PH
10.2022 - 08.2023
SORT/HUB Supervisor (acting Whse Manager)
Flash Express PH
07.2021 - 10.2022
Shift Lead
Shopee PH / Shopee Xpress
03.2020 - 05.2021
Outbound Specialist
AAI Logistics (Black Arrow Express)
02.2018 - 01.2020
Team Leader (Track & Trace Agent)
Federal Express (FedEX)
08.2015 - 12.2017
Bachelor of Science - Information and Technology
Lyceum Northern Luzon
Similar Profiles
Shekinah Kate BarrettoShekinah Kate Barretto
DISTRIBUTION CENTER OFFICER at Flash Express Philippines, Inc.DISTRIBUTION CENTER OFFICER at Flash Express Philippines, Inc.
Ana Luisa TonelAna Luisa Tonel
DC Officer/Assistant Supervisor at Flash Express PhilippinesDC Officer/Assistant Supervisor at Flash Express Philippines
Mohammad Akhmal Aliff Bin ZamriMohammad Akhmal Aliff Bin Zamri
Customer Service at JNT EXPRESS SDN.BHD AND FLASH EXPRESSCustomer Service at JNT EXPRESS SDN.BHD AND FLASH EXPRESS