Summary
Overview
Work History
Education
Skills
Certification
PERSONAL SUMMARY
Timeline
Generic
MARK CHARLIE V. MURCIA

MARK CHARLIE V. MURCIA

Bacoor, Province Of Cavite

Summary


To become a valuable asset and a confident, effective leader who inspires and develops teammates and future leaders.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Housekeeping Floor Supervisor

Conrad Manila
05.2025 - Current
  • Duties and Responsibilities:
  • Inspecting guest rooms and overseeing the performance of room attendants in the execution of their duties to ensure quality.
  • Making sure that hotel facilities, guest rooms, corridors, and public areas are serviced in accordance with the company’s standards.
  • Tasked with the evaluation, counseling, and training of employees.
  • Monitoring of room attendant’s workload, quota, and productivity report.

Housekeeping Coordinator

Conrad Manila
01.2022 - 04.2025
  • With expertise in Opera System
  • Coordinating room preparation and maintenance
  • Collaborating with housekeeping, front desk and other teams.

Housekeeping Shift Leader

Crimson Hotel Filinvest City, Manila
04.2015 - 07.2019

Room Attendant

Crimson Hotel Filinvest City, Manila
01.2013 - 03.2015

Room Attendant

Island Cove Hotel and Leisure Park Guest
07.2010 - 01.2013

ROOM ATTENDANT

CONRAD MANILA
08.2019 - 01.2022
  • Ensured cleanliness and organization of guest rooms, adhering to hotel standards.
  • Collaborated with housekeeping team to optimize room turnover efficiency.
  • Conducted regular inspections to maintain quality and identify maintenance needs.
  • Managed inventory of cleaning supplies, ensuring adequate stock levels at all times.

Education

Associate Graduate - Hotel and Restaurant Management

International School of Hotel and Restaurant Management
Bacoor City, Cavite
01.2010

Secondary - undefined

General Emilio Aguinaldo National High School
Imus City, Cavite
01.2007

Primary - undefined

Real Elementary School
Bacoor City, Cavite
01.2003

Skills

  • High degree of attention to detail and professionalism
  • Smart in appearance as well as professionally confident, polite and welcoming at all time
  • Passionate and customer-centric approach in execution of duties and responsibilities
  • Well educated with all relevant security, health, and safety issues and corresponding resolution
  • Updated and kept abreast with development in OPERA SYSTEM and basic knowledge in FCS 1
  • A trained first aider

Certification

  • Basic Training
  • HOUSEKEEPING National Certificate
  • Food and Beverage National Certificate

PERSONAL SUMMARY

A Housekeeping Leader with twelve (12) years of experience in the hospitality industry, including involvement in pre-opening of 5-star rated hotel in the Philippines. Proven ability to manage high-volume housekeeping operations as demonstrated by overseeing hundreds of guest rooms, including several suites and a presidential suite that caters to high profile clienteles. Skilled in upholding luxury service standards, refining team performance, and ensuring a spotless guest environment.


Acknowledged for evoking a professional confident demeanor with the energy and enthusiasm needed for the dynamic pace of cruise ship operations. Boasts a character that exhibits a hands-on approach and a passionate sense of responsibility. Committed in delivering an exceptional onboard guest experiences and eager to contribute to a world-class cruise line. Currently seeking a challenging housekeeping leadership position at sea to further advance a successful career in hospitality.

Timeline

Housekeeping Floor Supervisor

Conrad Manila
05.2025 - Current

Housekeeping Coordinator

Conrad Manila
01.2022 - 04.2025

ROOM ATTENDANT

CONRAD MANILA
08.2019 - 01.2022

Housekeeping Shift Leader

Crimson Hotel Filinvest City, Manila
04.2015 - 07.2019

Room Attendant

Crimson Hotel Filinvest City, Manila
01.2013 - 03.2015

Room Attendant

Island Cove Hotel and Leisure Park Guest
07.2010 - 01.2013

Secondary - undefined

General Emilio Aguinaldo National High School

Primary - undefined

Real Elementary School

Associate Graduate - Hotel and Restaurant Management

International School of Hotel and Restaurant Management
MARK CHARLIE V. MURCIA