Mark Catiis
General Trias City, Cavite
Summary
Experienced strategic project management professional with strong skills in stakeholder management, project planning, and achieving key performance indicators. Deep understanding of business drivers and financial reporting standards used to effectively oversee projects and ensure compliance with client contracts.
Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Overview
9
9
years of professional experience
Work History
Project Manager
Accenture, Inc.
09.2021 - 06.2025
- Tracks overall project status including but not limited to circuit, equipment, delivery as well as customers deliverable.
- Facilitating weekly internal and external project status call and documenting meeting minutes.
- Communicate issues and impact of delays to the overall project team. Provide
- resolutions to resolve issues.
- Managed client expectations with professional, considered approach to projects.
- Identified future capacity and capability needs for successful project planning.
- Built collaborative working relationships with project teams.
- Led and motivated project team to meet and exceed project KPIs.
- Reviewed performance against targets, appropriately identifying and managing risks and opportunities.
- Reported project status and financial updates to stakeholders and collected feedback.
- Delivered presentations and briefings to senior teams and incorporated changes into project workflows.
- Communicated progress updates to various stakeholders to secure further funding for project activities.
- Applied expertise in project management methodologies to keep teams aligned through collaborative approaches.
- Developed and monitored implementation strategies by creating project schedules and work plans.
- Enforced set quality standards to deliver key objectives and project KPIs.
Technical Support Representative
Sykes Asia, Inc
10.2020 - 08.2021
- Responded to customer emails, calls and live chat regarding technical malfunctions and issues to fix remotely.
- Provided clear and concise step-by-step technical support to guide clients.
- Asked customers targeted questions throughout troubleshooting to determine smart solutions.
- Logged and completed reports to submit technical details to management.
- Conducted tactical troubleshooting to identify faults.
- Resolved service user requests within target timeframes.
Billing Customer Service Representative
Sykes Asia, Inc
09.2018 - 10.2020
- Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
- Addressed customer service enquires quickly and accurately.
- Monitored customer surveys and feedback to develop corrective actions for service-related issues.
- Assisted customers with product-related questions, feedback and complaints.
- Monitored email to promptly collect and respond to complaints.
- Processed refunds, exchanges and service requests for customers.
- Processing necessary credits entitled on the accounts.
- Built rapport with customers through courteous and professional communications.
Order Management Specialist
Firstsource Solutions Limited
08.2017 - 09.2018
- Provide exceptional service to corporate customer.
- Works as a liaison between customer, account team, internal engineering team and delivery management team.
- Tracks overall project status including but not limited to circuit, equipment, delivery as well as customers deliverable.
- Ensures accuracy of data and report, and also on-time delivery of service.
- Communicate issues and impact of delays to the overall project team. Provide resolutions to resolve issues.
- Ensures accuracy of data and report, and also on-time delivery of service.
- Works as a liaison between customer, account team, internal engineering team and delivery management team.
HR Intern
Firstsource Solutions Limited
01.2017 - 04.2017
- Reviewed HR documentation and handbooks regularly and completed timely updates.
- Kept candidate records updated with current details from posting enquiries.
- Processed and recorded client paperwork systematically for ease of filing and retrieval.
Talent Acquisition Intern
Firstsource Solutions Limited
03.2016 - 05.2016
- Received and reviewed applications, managed interview process and generated shortlist of candidates for hiring managers.
- Identified and directly approached suitable candidates, facilitating contract negotiations.
- Presented offers to selected candidates, negotiating and agreeing contract terms and conditions.
- Provided clear, objective and constructive feedback to candidates, directing to other relevant company opportunities if appropriate.
Education
Bachelor’s Degree - Bachelor of Science and Business Management Major in Service Management
Cavite State University
Indang, Cavite, PhilippinesSkills
- Project Scope Defining
- Project Planning
- Data Review and Analysis
- Process Improvement
- Project Deadline Management
- Project Tracking
- Project Management
- Project Scope Analysis
- Root Cause Analysis
- Microsoft Excel
- Salesforce
- Client Relations
- Team Collaboration
Hobbies and Interests
- Watching netflix series/movies
- Creating funny tiktok videos
- Playing mobile games
Accomplishments
- FY2022 HALL OF FAME TOP APM - TDM
- APM TDM TOP PERFORMER FOR FY2022
- APM TDM CLIENT RELATIONSHIP AWARDEE FOR FY2023
- APM TDM TOP PERFORMER FOR FY2023
Timeline
Project Manager
Accenture, Inc.
09.2021 - 06.2025
Technical Support Representative
Sykes Asia, Inc
10.2020 - 08.2021
Billing Customer Service Representative
Sykes Asia, Inc
09.2018 - 10.2020
Order Management Specialist
Firstsource Solutions Limited
08.2017 - 09.2018
HR Intern
Firstsource Solutions Limited
01.2017 - 04.2017
Talent Acquisition Intern
Firstsource Solutions Limited
03.2016 - 05.2016
Bachelor’s Degree - Bachelor of Science and Business Management Major in Service Management
Cavite State University
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