MARK CARLO BATOON
Customer Happines Advocate
Valencia, Province Of Negros Oriental
Summary
Diligent Customer Service Agent skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction.
Overview
7
7
years of professional experience
Work History
Customer Support Specialist
Showponyshop
Australia (Remote)
11.2023 - 04.2026
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
SEO Link Prospector
Outreacher.io
10.2022 - 07.2023
- Prospecting potential websites and people for outreach
- Evaluated SEO competition and analyzed information to boost websites and climb up the rankings
- Worked on Prospecting, Inspecting and Personalizing tasks
- Tools Knowledge
- Pitchbox
- Ahrefs
- Hunter.io
- Apollo.io
Orders Specialist (Tier 2, SME)
ECE Contact Centers
Dumaguete
02.2020 - 10.2022
- Answered Emails regarding Orders, Returns & Warranty
- Fixed incorrect shipping addresses
- Creating and fulfilling orders.
- Sorting of stocks and shipments.
- Providing refunds to customers.
- Gift card creation and giving store credits
- Tools Knowledge
- Zendesk
- Magento
- Shipstation
- Woocommerce
- Amazon Seller Central
- PayPal
- FedEx Fulfillment
- Recurly
- Adyen
- Shipbob
- Kount
- Braintree
- Stripe
- Shopify
CSR Chat and Email (Bank Connection and Overdraft Specialist)
ECE Contact Centers
Dumaguete
07.2019 - 02.2020
- Provided Technical Support to Customers
- Answered Emails regarding credit and overdraft charges
- Fixed technical issues with bank connectivity
- Resolved unwanted charges on customers account.
- Tools Knowledge
- CSB
- CSB Stage
- Zendesk
- Bank Mapping
- MX Software Support
- Plaid Dashboard Support
- Plaid Bank Status
Education
Bachelor of Science - Hospitality Management
Negros Oriental State University
Skills
Ability to find a way to solve customers problems with satisfaction
Quality Customer Service
Attention to Detail
Able to finish tasks within the given period of time
Excellent team player
Timeline
Customer Support Specialist
Showponyshop
11.2023 - 04.2026
SEO Link Prospector
Outreacher.io
10.2022 - 07.2023
Orders Specialist (Tier 2, SME)
ECE Contact Centers
02.2020 - 10.2022
CSR Chat and Email (Bank Connection and Overdraft Specialist)
ECE Contact Centers
07.2019 - 02.2020
Bachelor of Science - Hospitality Management
Negros Oriental State University