Mark Aranduque

• Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
• Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
• Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
• Assisted counsel in preparing answers, providing documentation, and information for discovery request.
• Edited and proofread legal documents to verify accuracy.
• Liaised with other paralegals and legal staff to complete common tasks on schedule.
• Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
• Prepared legal briefs, motions, and pleadings.
• Boosted office productivity by maintaining an accurate calendar of appointments, deadlines, and court appearances.
• Helped attorneys prepare for trial by organizing exhibits and calling on witnesses to testify at hearings.
• Improved document organization by implementing a comprehensive file management system for easy access to essential case materials.
• Streamlined communication between clients and legal staff by managing client inquiries promptly and professionally.
• Ensured compliance with court rules and procedures by accurately preparing and submitting legal filings within established timeframes.
• Assisted in preparation of settlement proposals and agreements to help attorneys negotiate settlement in best interest of client.
• Conferred with clients and other involved parties to gather and track case information.
• Conducted detailed client intakes and entered information into company database.
• Summarized depositions, legal documents and other material to provide attorney with relevant material for cases.
• Promoted a positive work environment by providing training and guidance to junior paralegals or interns as needed.
• Contributed to successful case outcomes through diligent fact investigation and witness interviews.
• Monitors and supervises all unit paralegal officers' submission of reports and other compliance, as directed, and consolidates the same and submits it to the national headquarters.
• Prepares legal documents for accuracy and clarity prior to final printing.
• Conducts legal research and writing.
• Case management of clientele who are due for release from detention.
• Client interview session to fully ascertain the suitable services applicable.
• Organizes meetings and seminars for clientele and co-paralegal officers.
• Physical and inbound customer relation support to clientele, stakeholders, staff, and co-paralegal officer.
• Drafts legal memorandum, correspondence, and other legal documents.
• Database management of clientele case records and profiles in compliance with the data privacy act and protection of sensitive information.
• Proofreads, edits, or reviews documents and files.
• Represents the office on public engagement with other allied inter-agencies for the benefit of the clientele and staff.

• Consistent coordination with courts, public attorneys, quasi-judicial bodies, and local government units regarding the client’s case and possible assistance to expedite the process of release.

• Collaborated with other military branches and foreign partners to share vital intelligence information as needed for situational awareness or joint operations support.
• Evaluated new technologies and tools for potential integration into the operations support framework, recommending solutions that led to increased efficiency and cost savings.
• Collaborated with other logistics teams to develop streamlined processes for cross-functional operations support.
• Participated in vendor negotiations to secure favorable terms for products and services essential to daily operations support functions.
• Overseeing processes, managing resources, and implementing strategies to improve performance and achieve business goals and productivity.
• Formulates and implements policies for staff and clientele.
• Conducts inspection and coordinates with other agencies for the enhancement of rehabilitation advocacies and program collaboration.
• Responsible for the security and custody of clientele.
• Enforces control measures to maintain order within the facility.

• Supervises the efficient adherence of the process flow of services to ensure and optimize an effective implementation.

• Participated in strategic planning sessions aimed at optimizing operations support services based on current trends and anticipated future needs.
• Participated in the creation of detailed reports outlining performance metrics related to operations support activities.
• Managed revenue models, process flows, operations support, and customer engagement strategies.
• Ensured seamless communication between departments by acting as a liaison between operations support staff and other functional teams within the organization.
• Maintained detailed records of all activities related to operations support functions for easy reference during internal audits or regulatory reviews.
• Streamlined cash flow management processes, ensuring optimal liquidity levels for daily operations support.

• Supported multiple attorneys simultaneously by efficiently prioritizing tasks according to urgency or deadline requirements.
• Managed general clerical needs such as opening and closing files, scanning sheets and faxing documents.
• Facilitated clear communication between clients and attorneys by acting as a liaison to ensure all parties were informed of updates or changes.
• Prepared drafts of forms, letters and agreements for legal staff use.
• Streamlined legal processes by drafting and proofreading documents, ensuring accuracy and timely completion.
• Reduced attorney workload through proficient document management, handling correspondence, and performing clerical tasks.
• Scheduled and coordinated meetings between legal teams and clients.
• Kept office efficient and organized by managing tasks such as supply restocking and general upkeep without oversight.
• Developed efficient filing systems for legal documents resulting in reduced retrieval times and increased productivity.
• Helped with intake of new clients and materials by setting up files and documenting important information.
• Assisted in trial preparation, compiling critical documents and evidence for successful legal proceedings.
• Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
• Handled high volumes of incoming calls professionally while directing inquiries to appropriate personnel within the firm.
• Generated pleadings and other legal documents for review by attorneys and paralegals.
• Maintained organized client databases for streamlined communication efforts between attorneys'' offices and clients.
• Prepared court forms accurately under the supervision of attorneys, ensuring compliance with local rules and regulations.
• Enhanced client satisfaction with efficient scheduling and coordination of appointments, meetings, and conferences.
• Collaborated on complex legal matters, conducting research to support attorneys in preparing cases for litigation or settlement negotiations.
• Safeguarded confidential information with strict adherence to privacy policies and professional discretion.
• Monitors the filing of any administrative cases against personnel working in the company and issues summons to appear in their scheduled hearing.
• Conducts legal research and writing on the latest laws, jurisprudence, and legal opinion.
• Ensures the compliance with legal procedures of the company by actively processing the necessary papers with concerned entities.
• Drafts and prepares legal memoranda, contracts, briefs, motions, and other legal documents, as directed.
• Maintains the record of co-personnel with pending administrative cases.
• Summarizes information during intake session for the senior attorney’s utilization for case management.
• Proofreads, reviews, and edits legal documents.
• Maintains strict observance in handling client profiles and records against intrusion and unauthorized access.
• Data entry of clientele profiles in the system/database for filing and future use.
• Renders client intake sessions to personnel/staff or complainant dispute resolutions/complaints for probable filing of administrative cases.
• Caters to physical and inbound call customer service relations to staff and complainants regarding the progress of pending cases.

ADMINISTRATIVE OFFICER:

• Supervises colleagues and consolidates the timely compliance of reports before submitting the same to the higher office.
• Organizes meetings and related seminars for staff and clientele.
• Coordinates with travel agencies or civil aviation/airlines for possible booking of official travel and tours of the executive officer, domestic and abroad.
• Consistent coordination with other inter-agencies representing executive officers during on-call meetings and seminars.
• Prepares the executive officers' reports and presentations during public engagement and symposium.
• Drafts memorandum and correspondence.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
• Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
• Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
• Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
• Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
• Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
• Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
• Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
• Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
• Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
• Developed filing system for historical documents, preserving important company records and improving access to information.
• Enhanced office environment, organizing spaces for better workflow and employee comfort.
• Maintaining records and meeting coordination.
• Proficient email management.
• Physical and inbound customer relations support to clientele, staff and stakeholders.
• Proofreads, edits and reviews documents and reports.
• Secures files and records from unauthorized access.
• Prepares monthly invoices and financial statements of expenditures.
• Provides general administrative support to staff.
• Data entry and database management.
• Client intake and assessment session during admission for commitment.
• Performs other delegated administrative tasks, if the need arises or under special compelling circumstances.

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries regarding to tax filing and income tax return.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Conducts intensive troubleshooting to clients technical problems.
• Resolves software and network problems of customers.
• Restores productivity by addressing issues that can disrupt daily activities and cause frustration.
• Provides immediate assistance and expertise to ensure the smooth operation of technology and maximize its value.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
• Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
• Collaborated with product team to communicate customer feedback, resulting in product enhancements.

• Transcribing audio and video recordings accurately and efficiently.
• Reviewing transcriptions for accuracy and clarity.
• Ensuring that transcriptions are formatted according to company standards.
• Researching and verifying names, terms, and other information as needed.
• Completing transcriptions within agreed-upon deadlines.
• Communicating with clients and team members as needed to clarify instructions or resolve issues.
• Maintaining confidentiality and security of all transcriptions and related materials.
• Maintained strict confidentiality with sensitive information, ensuring client trust and privacy.
• Enhanced transcription accuracy by diligently proofreading and editing final documents.