MARK ANTHONY ROGIN CORPUZ
Summary
Dedicated and a hardworking individual that aims to provide a hospitable and joyful service for all the guest to enjoy.
Service industry professional with strong commitment to high standards and delivering exceptional customer experiences. Proven ability to adapt to fast-paced environments while maintaining focus on quality and collaboration. Known for reliability, teamwork, and flexibility in meeting dynamic operational needs.
Overview
2022
2022
years of professional experience
Work History
Waiter
UNO GREENHILLS SEAFOOD PALACE
- Experience all station like food runner, Food Server and Bartender.
- OJT 600 HOURS
Waiter
Ponant Cruise Ship
02.2020 - 01.2022
- Provided exceptional customer service to enhance dining experience.
- Managed multiple tables efficiently during peak hours, ensuring timely service.
- Collaborated with kitchen staff to coordinate orders and minimize wait times.
- Assisted in maintaining cleanliness and organization of dining area and utensils.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
In-Room Dining Service Associate
HYATT REGENCY CITY OF DREAMS
05.2018 - 02.2020
- Processed transactions by finalizing checks and organizing end-of-shift paperwork for efficient operations.
- Advised guests on hotel menu offerings, ensuring clarity and support in their decision-making process.
- Adapted to dynamic work conditions by effectively processing high order volumes while maintaining service quality during hotel peak periods.
- Managed incoming calls by providing courteous greetings and welcoming guests in accordance with etiquette protocols.
- Managed efficient retrieval of dirty dishes and trays from all floors, ensuring timely restocking of minibar supplies.
- Engaged with guests to introduce menu selections and meticulously verified food allergy details for safety.
Casual employee
HYATT CITY OF DREAMS MANILA (GREEN PASTURE AGENCY)
06.2017 - 05.2018
- After spending 11 months as Casual employee, I was absorbed to work in full-time associate as waiter.
OJT
HYATT CITY OF DREAMS MANILA
01.2017 - 04.2017
- Absorb from my OJT as Casual employee due to good performance.
Education
Bachelor of Science - Hotel and Restaurant Management
National University
01.2017
Skills
- Computer Skills
- Word
- Excel
- Powerpoint
- Customer Service
- Strong Communication Abilities
- Guest Satisfaction
Accomplishments
Achieve a employee of the month award
Timeline
Waiter
Ponant Cruise Ship
02.2020 - 01.2022
In-Room Dining Service Associate
HYATT REGENCY CITY OF DREAMS
05.2018 - 02.2020
Casual employee
HYATT CITY OF DREAMS MANILA (GREEN PASTURE AGENCY)
06.2017 - 05.2018
OJT
HYATT CITY OF DREAMS MANILA
01.2017 - 04.2017
Waiter
UNO GREENHILLS SEAFOOD PALACE
Bachelor of Science - Hotel and Restaurant Management
National University
References
- Maricar, Bolanos, In-Room Dining Manager, 0917-516-2835
- Jayson, Bulos, In-Room Dining Team Leader, 0995-262-4288
- Bri-Jon Andrew Dalhag, Ponant, 0908-342-6678