Mark Anthony Gagui

Executive Support:

• Provide high-level administrative support to senior and junior (Atty's) executives, including managing calendars and scheduling meetings.
• Screen and manage phone calls, emails, and correspondence on behalf of the executive(s).
• Prepare reports, presentations, and other documentation as required.
• Assist in compiling and organizing information for meetings, ensuring executives are well-prepared.
  

Administrative Support:

• Manage and maintain confidential files, records, and legal documents.
• Answer and direct phone calls, emails, and other correspondence.
• Schedule and coordinate meetings, appointments.
  Prepare and edit documents and reports.
• Support management and staff with administrative tasks.
• Perform other administrative support tasks as assigned by managers and Attorneys.
  

• Cold call people using a given phone directory to obtain project details like email address, estimator, designer, contract administrator, contact name, mailing address, etc
• Respond to incoming emails from prospective customers and assist your Product Manager with handling new leads, quotes and general queries as required. General sales "keep prospect warm" type discussions and not expected to answer very technical customer queries.
• Provide information about product’s features in order to secure the project address, product quantities and best decision makers contact details. Prime objective is obtain enough information that we can submit a "Project Quotation"
• Ask pertinent questions to obtain the accurate project details so we can submit a "Project Quotation" to every tendering builder/contractor for each targeted project.
• Record the customer’s personal information accurately in a computer system
• Go the “extra mile” to offer an excellent call or email experience and to achieve the "sales quotation" target KPIs for your product division.
• Keep records of calls and record useful information such as email address, names, etc and generally track projects keeping them "warm" as they move through the tender process until a builder is awarded.

• Company Overview: Alorica is an innovative customer experience management and Business Process Outsourcing (BPO) services solution headquartered in Irvine, California. They have provided several customer care tools and services for companies of any size and industry since 1999.
• Assisting customers with concerns and questions about their accounts, devices, and services.
• Offer services and products that would benefit the customer using their phone with T-Mobile.
• Build rapport with tenured customers by acknowledging their loyalty as customers and showing concern for their questions no matter how long they have been a customer.
• Partnered with upper management to create an unforgettable customer experience.
• Assist new customers to get acclimated to service with T-Mobile.
• Answer and provide knowledge about their account, plan, device, due date, and monthly charge.
• Offer additional services that would add to their use and enjoyment of T-Mobile services and devices.
• Build rapport with new customers by making their transition to T-Mobile as easy as possible while making them feel like family.

• Company Overview: Sutherland is a Business Process Outsourcing (BPO) and digital transformation agency specializing in engineering exceptional human experiences for its customers.
• Excellent salesmanship and ability to close a deal.
• Offer services and products for MS office that suits their status ex. Students, for personal or for business.
• Answer customer’s calls and complete the orders that are made online that did not go through.
• Cross-sell and up-sell according to the customers’ needs.

• Company Overview: iQor is a managed services provider of customer engagement and technology-enabled business process outsourcing (BPO) solutions comprise. We are passionate about delivering an outstanding omnichannel customer experience for brands across the globe.
• Assisting customers with concerns and questions about their accounts, devices, and service.
• Build rapport with tenured customers by acknowledging their loyalty as customers and showing concern for their questions no matter how long they have been a customer.
• Answer and provide knowledge about their account, plan, device, due date, and monthly charge.
• Offer additional services that would add to their use and enjoyment of Metro PCS services and devices.
• Build rapport with new customers by making their transition to Metro PCS as easy as possible while making them feel like family.

• Preparing and cooking food.
• Taking food and drink orders.
• Serving customers.
• Meeting and greeting customers.