Mark Anthony Ballesteros
Dynamic Supervisor
Cagayan De Oro
Summary
Dynamic Supervisor at Teleperformance Cdo with a proven track record in enhancing customer satisfaction through strategic process improvements. Skilled in training and mentoring staff, I excel in operations management and complex problem-solving, fostering a collaborative environment that drives team success and efficiency.
Overview
6
6
years of professional experience
Work History
Supervisor
Teleperformance Cdo
01.2020 - Current
- Oversaw daily operations to ensure team efficiency and service quality.
- Trained and mentored staff, fostering a collaborative work environment.
- Implemented process improvements to enhance customer satisfaction rates.
- Coordinated scheduling and resource allocation for optimal workflow management.
- Monitored performance metrics, providing actionable feedback for continuous improvement.
- Conducted regular team meetings to align objectives and share best practices.
- Resolved escalated customer inquiries, maintaining high service standards.
- Developed training materials to support onboarding and skill development initiatives.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Skills
Training and mentoring
Goal oriented
Staff management
Customer service
Complex Problem-solving
Strategic planning
Timeline
Supervisor
Teleperformance Cdo
01.2020 - Current