Marjury U. Pilapil
Cebu City,Philippines
Summary
Committed to institutional mission and vision, consistently delivering results aligned with organizational goals. Proven ability to foster strong relationships with personnel and administration, enhancing collaboration and teamwork. Skilled in multitasking and managing diverse responsibilities effectively. Demonstrates adaptability and dedication to achieving excellence in all tasks.
Overview
16
16
years of professional experience
Work History
CMS Specialist
China Bank Savings
08.2024 - Current
- Managed end-to-end implementation of non-traditional products, including electronic payroll, bills payment systems, and cheque-writing software, ensuring seamless integration for clients.
- Assisted Branch Managers/Account Officers in selling and cross-selling cash management solutions (CMS), enhancing revenue opportunities for the team.
- Delivered after-sales support to clients using CBS Online Corp. and other business solutions, improving customer satisfaction and retention.
- Supported account solicitation by researching potential clients and developing targeted marketing strategies.
Relationship Officer
Eastwest Banking Corporation
Cebu Fuente Branch
06.2022 - 07.2024
- Actively solicit new-to-bank clients and expand existing relationships to achieve deposit generation, lending, and profitability targets.
- Acted as primary contact for clients, delivering tailored financial solutions such as credit cards, loans, and investment products.
- Ensured high service standards and operational efficiency by promptly addressing client concerns.
- Coordinated with internal departments and supported Relationship Managers to facilitate smooth account maintenance.
- Ensure full compliance with regulatory requirements (BSP Circulars) and internal policies, including proper documentation and AML compliance.
Mortgage Sales Officer
CTBC Bank Philippines
Visayas –Mindanao Region
05.2019 - 04.2021
- Generated housing loan accounts through multiple channels (developers, branches, brokers, direct).
- Performs pre-screening/credit analyst to be able to offer the best package that suits for financial requirements.
- Reviewed loan approvals for accuracy and compliance.
- Facilitated the signing of client documents and processed registrations to ensure smooth booking.
- Managed post-sale client service, addressing inquiries and processing requests to enhance client satisfaction.
- Handled analytic and reportorial requirements, managing information to provide timely, accurate data supporting departmental objectives.
Compliance Checking Officer
Banco de Oro Unibank
Gorordo Lahug
11.2017 - 05.2019
- Reviewed and ensured completeness of submitted loan agreements and requirements, performing compliance checks to confirm adherence to regulations.
- Reviewed and verified documents for mortgage registration, pledge, take-out with banks, financial institutions, government agencies, and cancellation of mortgages, liens, encumbrances, and restrictions, ensuring compliance with legal standards.
- Verifies signatures of signatories on all pages of the loan agreement.
- Received loan agreements and requirements according to approved credit proposal.
- Entered required information into loan agreement documents.
- Delivered loan agreements to designated signatories, facilitating timely approval processes.
- Digitally scanned and organised loan documents for secure storage.
Service Associates (nac/teller)
CTBC Bank Philippines
Magallanes, Cebu City
11.2015 - 11.2017
- Executed cash withdrawals and cheque encashments for clients, maintaining accuracy and service quality.
- Processed cash and cheque transactions for CASA and time deposits.
- Processed new account transactions, including debits, credits, time deposit rollovers, and account closures.
- Accepted loan payments and cash requisitions.
- Verified deposit slips for accuracy in account numbers, names, amounts, and signatures, reducing errors and enhancing transaction integrity.
- Verified accuracy of cash account slips to ensure correct transactions.
- Managed the release process for personal loans, ensuring compliance with regulations.
Marketing Assistant (Mortgage Banking)
CTBC Bank Philippines
Banilad, Cebu City
04.2011 - 10.2015
- Processed mortgage applications and resolved customer concerns to enhance client satisfaction.
- Assisted mortgage specialist in servicing mortgage banking clients, ensuring client needs were addressed efficiently.
- Facilitate loan documentation, signing of loan documents to clients and bookings.
- Facilitate loan registration with register of deeds.
- Monitor all booked accounts and after-sales service to clients.
- Compiled detailed reports and memos for management review, facilitating informed decision-making.
Service Associates (teller)
BDO
Plaridel, Cebu City
12.2010 - 04.2011
- Processed customer transactions quickly and accurately, including deposits, withdrawals, and loan payments.
- Managed customer transactions efficiently, facilitating smooth operations at the single window service point.
- Managed and balanced cash drawer daily, ensuring accuracy in all financial transactions.
- Executed daily cash counts and reconciliations to uphold financial integrity and accuracy at the single window.
- Assisted customers in opening, closing, and updating bank accounts to enhance overall customer satisfaction.
- Processed customer cheques by verifying identification and account balances, ensuring compliance with bank policy.
- Verified amounts and endorsements on cheques and examined cash to prohibit acceptance of counterfeit bills.
On-The-Job-Training (OJT)
CTBC Bank Philippines
Banilad, Cebu City
06.2010 - 10.2010
- Processed approved loans to ensure timely booking and release to clients.
- Assist in orderly filing of loan documents.
- Coordinated meetings with developers and clients to clarify project requirements and expectations.
- Support marketing officers in their marketing activities.
Education
Bachelor of Science - Management
University of Cebu
Cebu City10-2010
High school or equivalent -
Abellana National High School
Cebu City03-2005
Skills
- Client management and compliance
- Data reporting and analysis
- Sales strategy development
- Microsoft Excel and Word proficiency
- Customer excellence and satisfaction
- Problem solving and innovative thinking
- Time management skills
- Effective communication and active listening
Custom Section
- Word
- Excel
- Electronic Mail
- Internet access
Timeline
CMS Specialist
China Bank Savings
08.2024 - Current
Relationship Officer
Eastwest Banking Corporation
06.2022 - 07.2024
Mortgage Sales Officer
CTBC Bank Philippines
05.2019 - 04.2021
Compliance Checking Officer
Banco de Oro Unibank
11.2017 - 05.2019
Service Associates (nac/teller)
CTBC Bank Philippines
11.2015 - 11.2017
Marketing Assistant (Mortgage Banking)
CTBC Bank Philippines
04.2011 - 10.2015
Service Associates (teller)
BDO
12.2010 - 04.2011
On-The-Job-Training (OJT)
CTBC Bank Philippines
06.2010 - 10.2010
Bachelor of Science - Management
University of Cebu
High school or equivalent -
Abellana National High School