Travelling
Marjury Rumandan
Customer Services Representative
Quezon City, Metro Manila,00
Summary
Customer Retention Representative with a heartfelt commitment to providing exceptional service and creating a better future for my son. Highly skilled in active listening, empathetic communication, and finding creative solutions to customer challenges. Recognized as a top performer with a passion for continuous learning and a strong desire to take on new responsibilities within the company.
Overview
6
6
years of professional experience
4
4
Languages
Work History
Cashier and Dinning
Melt Steak House
02.2020 - 06.2020
- Entertain a consumers order.
- Explaining what in the menu.
- Cleaning the table they eat.
- Achievements/Tasks
- Welcomed customers and helped determine their needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
English Online Teacher
ASHBILL ONLINE TUTORIAL SERVICES
07.2020 - 12.2020
- Boosted student confidence through tailored feedback and individualized support in areas of improvement.
- Enhanced students'' language skills by focusing on reading, writing, speaking, and listening activities.
- Assisted students with goal-setting and provided guidance in developing personalized study plans for long-term success in English language proficiency.
- Worked with students between ages 6 and 15 on grammar, pronunciation and sentence construction.
Sales Associates, Reptiles
KCC Mall De Zamboanga
04.2021 - 01.2022
- Improved store sales by effectively recommending suitable products to meet customers'' specific needs.
- Built relationships with customers to encourage repeat business.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
Customer Services Representative
Concentrix
08.2022 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Bachelor of Science - Marketing Management
Dr. Aurelio Mendoza Memorial Colleges
Ipil, ZAMBOANGA SIBUGAY, Philippines 04.2001 -
High School Diploma -
SIBUGAY Technology Institute Incorporated
Lower Taway Ipil, ZAMBOANGA SIBUGAY, Philippines 04.2001 -
Skills
Customer service
Active listening
Adaptability and flexibility
Call center experience
Customer relations
Computer proficiency
Call center operations
Product sales
Interests
Teaching children
Reading
Driving
Singing
Timeline
Customer Services Representative
Concentrix
08.2022 - Current
Sales Associates, Reptiles
KCC Mall De Zamboanga
04.2021 - 01.2022
English Online Teacher
ASHBILL ONLINE TUTORIAL SERVICES
07.2020 - 12.2020
Cashier and Dinning
Melt Steak House
02.2020 - 06.2020
Bachelor of Science - Marketing Management
Dr. Aurelio Mendoza Memorial Colleges
04.2001 -
High School Diploma -
SIBUGAY Technology Institute Incorporated
04.2001 -