Travelling
Marjury Rumandan
Customer Services Representative
Quezon City, Metro Manila,00
Summary
Customer Retention Representative with a heartfelt commitment to providing exceptional service and creating a better future for my son. Highly skilled in active listening, empathetic communication, and finding creative solutions to customer challenges. Recognized as a top performer with a passion for continuous learning and a strong desire to take on new responsibilities within the company.
Overview
6
6
years of professional experience
4
4
Languages
Work History
Cashier and Dinning
Melt Steak House
02.2020 - 06.2020
- Entertain a consumers order.
- Explaining what in the menu.
- Cleaning the table they eat.
- Achievements/Tasks
- Welcomed customers and helped determine their needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
English Online Teacher
ASHBILL ONLINE TUTORIAL SERVICES
07.2020 - 12.2020
- Boosted student confidence through tailored feedback and individualized support in areas of improvement.
- Enhanced students'' language skills by focusing on reading, writing, speaking, and listening activities.
- Assisted students with goal-setting and provided guidance in developing personalized study plans for long-term success in English language proficiency.
- Worked with students between ages 6 and 15 on grammar, pronunciation and sentence construction.
Sales Associates, Reptiles
KCC Mall De Zamboanga
04.2021 - 01.2022
- Improved store sales by effectively recommending suitable products to meet customers'' specific needs.
- Built relationships with customers to encourage repeat business.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
Customer Services Representative
Concentrix
08.2022 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Bachelor of Science - Marketing Management
Dr. Aurelio Mendoza Memorial Colleges
Ipil, ZAMBOANGA SIBUGAY, Philippines 04.2001 -
High School Diploma -
SIBUGAY Technology Institute Incorporated
Lower Taway Ipil, ZAMBOANGA SIBUGAY, Philippines 04.2001 -
Skills
Customer service
Interests
Teaching children
Reading
Driving
Singing
Timeline
Customer Services Representative
Concentrix
08.2022 - Current
Sales Associates, Reptiles
KCC Mall De Zamboanga
04.2021 - 01.2022
English Online Teacher
ASHBILL ONLINE TUTORIAL SERVICES
07.2020 - 12.2020
Cashier and Dinning
Melt Steak House
02.2020 - 06.2020
Bachelor of Science - Marketing Management
Dr. Aurelio Mendoza Memorial Colleges
04.2001 -
High School Diploma -
SIBUGAY Technology Institute Incorporated
04.2001 -