MARJURIE M. BICIRA

⦁ Responsible for delivering training, analyzing production metrics, and performing quality assurance reviews.
⦁ Facilitated onboarding and cross-functional training sessions for teams internationally
⦁ Regularly performed quality assessments, acquiring in depth understanding of QC methodologies
⦁ Proposed enhancements to workflows to ensure ongoing regulatory compliance.

• Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
• Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
• Used ticketing systems to manage and process support actions and requests.
• Continuously updated personal technical knowledge through participation in workshops, seminars, and self-study to better serve the needs of clients.

• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information about their credit cards
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.