Marjurie Lumbab

• Established administrative work procedures to track staff's daily tasks.
• Managed and maintained Instagram business accounts for clients
• Created, edited, and scheduled posts, reels, and stories
• Designed basic graphics using tools such as Canva

• Provided direct patient care, ensuring comfort and safety during daily activities.
• Assisted with medication administration, adhering to protocols and promoting adherence.
• Assisted elderly clients with daily living activities, including bathing, grooming, and personal hygiene
• Organized and facilitated recreational and entertainment activities to promote mental and physical well-being

Participated in on-the-job training programs to enhance technical skills

• Assisted in operating and maintaining production machinery under senior supervision
• Conducted quality inspections to ensure compliance with Japanese standards
• Implemented 5S practices to maintain organized and efficient workspace
• Supported preventive maintenance and troubleshooting activities

• Oversaw front desk operations, ensuring exceptional guest experiences and efficient service delivery.
• Managed staff schedules, optimizing team performance and coverage during peak hours.
• Implemented training programs for new hires, enhancing service quality and operational standards.
• Coordinated with housekeeping to maintain cleanliness and readiness of guest accommodations.
• Resolved guest complaints swiftly, improving overall satisfaction and loyalty metrics.
• Developed standard operating procedures for front office tasks, increasing efficiency and consistency.

• Greeted guests and managed check-in/check-out procedures efficiently.
• Answered phone calls and responded to inquiries regarding hotel services and amenities.
• Maintained accurate records of reservations and guest information using hotel management software.
• Assisted with handling customer complaints, ensuring satisfaction and timely resolution.