Marjune Gicaro
General Trias,CAVITE
Summary
Compassionate Nurse/PCO skilled in patient care and health monitoring. Facilitates comprehensive patient assessments, ensuring accurate data collection for optimal physician evaluation. Committed to maintaining confidentiality while delivering exceptional service to patients and families. Compassionate Nurse/PCO delivering exceptional patient care and health monitoring. Facilitates comprehensive patient assessments, ensuring accurate data collection for optimal physician evaluation. Commits to maintaining confidentiality while enhancing service quality for patients and their families.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Nurse/PCO
Health Bridge Medical Services Inc.
04.2018 - Current
- Providing customers/patients with Medical & Physical Examination Form and creating patient files in Harmony Software
- Vital signs taking, height & weight.
- Drug Test assistance (Specimen Collector)
- Gathering Medical results of all departments (X-ray, Laboratory & Dental) to sort for Physician Evaluation.
- Responsible for scheduling of Doctors/Physician.
- Admin/clerical duties such as receiving customers, manning the reception area, receiving phone calls.
- Deal directly with customers either by telephone, electronically or face to face
- Respond promptly to customer inquiries
- Handle resolve customer complaints
- Coordinate the care and services to treat patient with illness to nearby accredited Hospitals.
- Perform customer verification, process LOA and other forms requests.
- Address queries of patients and families in a very professional manner at all times, on the telephone, face to face, or in written communication.
- Stay available to patient and family at all the times.
- Provide patient care and monitor patient health right from admission to discharge.
- Ensure that patient is transferred to acute level of care based on his illness.
- Identify and resolve the issues related to patient care coordination.
- To maintain confidentiality and carry out Company’s Confidentiality Policy.
- Provide Weekly Report regarding used Members benefit availed.
- Direct requests unresolved issues to the designated resource
- Keep records of customer interactions as well as transactions record details of inquiries, comments complaints
- Record details of actions taken
- Maintain customer database
- Communicate coordinate with internal departments
- Follow up on customer interactions
- Provide feedback on the efficiency of the customer service process
- Diagnostic laboratory Clinic
- Special Skills: Computer Literate
- Can operate other office machineries/equipment
- Ability to adapt rapidly to new environment
- Can handle multiple responsibilities
- Can deal with different types of people
- Willing to learn new task and to be trained on the job
Education
Bachelor of Science - Nursing
University Of Makati
Makati City01.2009
Secondary -
Saint Louise de Marillac School
Bulan, Sorsogon01.2005
Primary -
Matnog Central School
Caloocan Matnog, Sorsogon01.2001
Skills
- Computer Literate
- Operate office machineries/equipment
- Adapt rapidly to new environment
- Handle multiple responsibilities
- Deal with different types of people
- Willing to learn new tasks
- Trainable on the job
Personal Information
- Age: 37
- Height: 5'8 1/2
- Weight: 215 lbs.
- Father's Name: Arthur Gueta Gicaro
- Mother's Name: Maricar Genavia Gicaro
Certification
Basic Occupational Safety & Healthy (BOSH)
Accreditation Number: 1030-042919-101
Pollution Control Officer (PCO)
Occupational First Aid & Basic Life Support
Timeline
Nurse/PCO
Health Bridge Medical Services Inc.
04.2018 - Current
Bachelor of Science - Nursing
University Of Makati
Secondary -
Saint Louise de Marillac School
Primary -
Matnog Central School