MARJUNE ELLERA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Seasonal Customer Service Representative
Grovirtva
10.2024 - 02.2025
- Responded to customer requests for products, services, and company information.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Increased efficiency and team productivity by promoting operational best practices.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Customer Service Representative
Nowcom Global Services
12.2023 - 08.2024
- To provide exceptional customer service by handling inquiries, resolving issues, and ensuring customer satisfaction
- Manage high volumes of calls efficiently
- Maintain accurate records of customer interactions and contribute to team performance goals
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
TEAM LEAD/Customer Service Representative
Sagility Health
03.2022 - 12.2023
- To lead and motivated the team to achieve performance targets and maintain high-quality service standards
- Coached team members in techniques necessary to complete job tasks.
- Act as the main liaison with clients, ensuring satisfaction and resolving escalations promptly
- Trained new team members by relaying information on company procedures and safety requirements.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
CONTENT WRITER
Quizlet.com
03.2021 - 03.2022
- To develop high-quality, engaging content and conducted thorough research to ensure accuracy and relevance of content
- Edit and proofread content to maintain high standards of clarity, grammar, and style
MATH TEACHER
The Palmridge School
05.2018 - 03.2021
- To design and deliver engaging lessons, fostering a positive learning environment for students
- Assess student progress, provide constructive feedback, and tailor instruction to meet individual needs
- Collaborate with colleagues and parents to support student development and achieve educational objectives
Skills
- Complaint resolution
- Scheduling
- Data collection
- Task prioritization
- Team collaboration
- Service standard compliance
- Professional telephone demeanor
- Inbound and outbound calling
- Support case resolution
- Call center operations
- [Zendesk] CRM system proficiency
Certification
Licensed Professional Teacher
Timeline
Seasonal Customer Service Representative
Grovirtva
10.2024 - 02.2025
Customer Service Representative
Nowcom Global Services
12.2023 - 08.2024
TEAM LEAD/Customer Service Representative
Sagility Health
03.2022 - 12.2023
CONTENT WRITER
Quizlet.com
03.2021 - 03.2022
MATH TEACHER
The Palmridge School
05.2018 - 03.2021
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