Marjune Bayotas
Associate IT-Helpdesk
Pasay City
Summary
A highly committed individual with an ability of running diagnostic programs or checks to resolved a problem encountered by customers and technicians. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. With extensive experience in telecommunications and customer service. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 2 and 3 support knowledge.
Overview
9
9
years of professional experience
Work History
Associate IT-Helpdesk
Sutherland Global Services
04.2017 - Current
- Provide technical support and assistance to customer and technician
- Determining the best solution based on the issue and details provided by the technician and customer
- Performing remote troubleshooting through diagnostic technique and pertinent questions
- Direct unresolved issues to the next level of support personnel.
Service Desk
I- Tech Global Business Solution, Inc.
12.2014 - 04.2017
- Provide technical support to client/employees
- Creation of NT account for new hire using Active Directory
- Direct unresolved issues to the next level of support personnel.
Education
Bachelor of Science - BS Information Technology
ARELLANO UNIVERSITY Jose Abad Campus
3058 Taft Ave., Pasay CitySkills
Teamwork and Collaboration
Time Management
Assessing Customer/Technician Support Needs
Active Listening
Additional Information
- James Tudtud - BE - External Support - 09912249665
- Queenie Valencia - SIRVA - International Move Consultant - 09158496509
- Jessica Marie Lim - WAOConnect - IT Admin - 09167034181
Timeline
Associate IT-Helpdesk
Sutherland Global Services
04.2017 - Current
Service Desk
I- Tech Global Business Solution, Inc.
12.2014 - 04.2017
Bachelor of Science - BS Information Technology
ARELLANO UNIVERSITY Jose Abad Campus
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