Summary
Overview
Work History
Education
Skills
Relevant Previous Responsibilities
Notable Recent Achievements
Certification
References
Timeline
Generic
MARJUN ABAYABAY

MARJUN ABAYABAY

Data Specialist
Cagayan de Oro City

Summary

Driven by a passion for delivering excellent work, I bring 16 years of experience with a proven track record of satisfied employers. With a diverse skill set in technical support, marketing, sales, and customer care, I am well-equipped to handle a wide range of tasks. My strong problem-solving abilities and commitment to high standards ensure that I can reliably overcome challenges and contribute meaningfully to any team.

Overview

16
16
years of professional experience
2
2
years of post-secondary education
1
1
Certification

Work History

Data Specialist

Outsource Access
9 2022 - Current

Team Leader

Outsource Access
01.2022 - 09.2022

Workforce Specialist

Teleperformance
11.2021 - 02.2022

T-Mobile Customer Representative

Teleperformance
05.2021 - 11.2021

Sprint Team Leader

TechMahindra
06.2019 - 03.2020

Shop Japan Team Leader

ForwardBPO
12.2016 - 03.2018

eBay Customer Service Team Leader

ePerformax
10.2014 - 07.2016

eBay Customer Service Representative

ePerformax
07.2013 - 10.2014

Comcast Technical Support Representative

Convergys
05.2012 - 12.2012

Barnes&Noble Digital Support Representative

Teletech
11.2010 - 05.2012

Marketing Consultant

Xlibris
05.2010 - 07.2010

ATNT Technical Support Representative

Sykes Asia
08.2009 - 02.2010

Linksys Product Support Representative

Synnex-Concentrix
06.2008 - 03.2009

Education

Bachelor of Science in Physics (B.S. Physics) -

Mindanao State University – Iligan Institute of Technology (MSU-IIT)
Iligan city, Philippines
06.2006 - 05.2008

Skills

    Computer Literacy

    Spreadsheet Apps (Excel, Google Sheet)

    Data Analytics tools (Power BI, Tableau, Looker Studio)

    Data Gathering and Analysis

    Data Management

    Team Management (task distribution, organization, communication, etc)

    Time Management

    Teammate Management (Evaluating Performance, Coaching, Goal Setting, etc)

    Information confidentiality

    Customer Service

    Mail Management

    File Organization

    Project Management

    MS Office Suite

    Process Improvements

Relevant Previous Responsibilities

  • Maintain company records/ Synchronize records across sources and ensure consistency.
  • Create reports and analysis (internal data trends, comparative reports, etc.)
  • Generate team payroll/ Assist the payroll team.
  • Organize files and documents.
  • Create/Innovate new processes for company improvement.
  • Conduct meetings and huddles across departments/ Coordinate with other departments for day to day tasks and process improvements.
  • Communicate (emails and zoom meetings) with clients/ provide updates on tasks and projects
  • Facilitate small group and company-wide training.

Notable Recent Achievements

  • Automated company payroll computation in 2022.
  • Best Cluster Team Leader for 2022 Q3.
  • Single-handedly served as the workforce for the entire Operations department (with 400+ employees) in 2023.
  • Company’s innovator award in 2023.
  • Improved Company HR Masterfile (synchronized with other sources, standardized data entry, etc.) in 2024.
  • Further automation on the payroll process in 2024.

Certification

https://www.linkedin.com/in/marjun-abayabay/details/certifications/

References

  • Andrew Sanchez, 09177163789, Manager, TechMahindra
  • Russell Atamosa, 09178244767, Manager, ForwardBPO
  • Cyman Tan Yu, 09209196587, Supervisor, ePerformax
  • Blesilda Loreen Rocha, 09232431320, Team Leader, TechMahindra

Timeline

Team Leader

Outsource Access
01.2022 - 09.2022

Workforce Specialist

Teleperformance
11.2021 - 02.2022

T-Mobile Customer Representative

Teleperformance
05.2021 - 11.2021

Sprint Team Leader

TechMahindra
06.2019 - 03.2020

Shop Japan Team Leader

ForwardBPO
12.2016 - 03.2018

eBay Customer Service Team Leader

ePerformax
10.2014 - 07.2016

eBay Customer Service Representative

ePerformax
07.2013 - 10.2014

Comcast Technical Support Representative

Convergys
05.2012 - 12.2012

Barnes&Noble Digital Support Representative

Teletech
11.2010 - 05.2012

Marketing Consultant

Xlibris
05.2010 - 07.2010

ATNT Technical Support Representative

Sykes Asia
08.2009 - 02.2010

Linksys Product Support Representative

Synnex-Concentrix
06.2008 - 03.2009

Bachelor of Science in Physics (B.S. Physics) -

Mindanao State University – Iligan Institute of Technology (MSU-IIT)
06.2006 - 05.2008

Data Specialist

Outsource Access
9 2022 - Current
https://www.linkedin.com/in/marjun-abayabay/details/certifications/
MARJUN ABAYABAYData Specialist