Marjulynn Retiro
Lapu Lapu
Summary
With a proven track record at Aldessa Bpo, I excel in delivering exceptional customer service and managing high-stress situations with professionalism. Skilled in active listening and data entry, my approach has significantly enhanced customer loyalty. My critical thinking abilities ensure effective problem resolution, showcasing my comprehensive call center experience and commitment to excellence.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Aldessa Bpo
03.2022 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
The Results
12.2019 - 01.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Overseas Filipino Worker
Mr. & Mrs. Paolo Zambonini
06.2012 - 12.2018
Assisted with daily household tasks and chores.
Education
Electronics Engineering Technology -
MSU-IIT Iligan Institute of Technology
Iligan CityLiceo De Cagayan University
Cagayan De Oro City 03.1996
Kauswagan Elementary School
Cagayan De Oro City 03.1991
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
Timeline
Customer Service Representative
Aldessa Bpo
03.2022 - Current
Customer Service Representative
The Results
12.2019 - 01.2021
Overseas Filipino Worker
Mr. & Mrs. Paolo Zambonini
06.2012 - 12.2018
Electronics Engineering Technology -
MSU-IIT Iligan Institute of Technology
Liceo De Cagayan University
Kauswagan Elementary School
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