Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Marjory JB Lumapas

Airline Business Asst. Manager
Parañaque
Marjory JB Lumapas

Summary

Highly motivated and positive individual with great organizational and communication skills. Deftly manages administrative functions while delivering thorough answers and solutions to foster exceptional customer experiences.

Overview

4
years of professional experience
5
years of post-secondary education
3
Certifications

Work History

Airtropolis Consolidator Phils., Inc.
Pasay

Airline Business Asst. Manager
01.2023 - Current

Job overview

  • Manage overall airline business for export.
  • Verify work aligned with service levels agreed and client's requirements.
  • Engaged with customers to build business relationships.
  • Cultivates positive relationships with vendors to deliver timely and cost-effective supply of services.
  • Proposes and develops effective improvement plans to alignment with department's goals and objectives.
  • Provides reports to management on department's profitability and rooms for improvement.
  • Communicates with other department for intra and inter department.

Airtropolis Consolidator Phils., Inc.
Pasay

Customer Service Supervisor
01.2022 - 12.2022

Job overview

  • Manage overall airline business for export.
  • Verify work aligned with service levels agreed and client's requirements.
  • Engaged with customers to build business relationships.
  • Cultivates positive relationships with vendors to deliver timely and cost-effective supply of services.
  • Proposes and develops effective improvement plans to alignment with department's goals and objectives.
  • Provides reports to management on department's profitability and rooms for improvement.
  • Communicates with other department for intra and inter department.

Airtropolis Consolidator Phils., Inc.
Pasay

Airline Business Officer
01.2021 - 12.2021

Job overview

  • Manage overall airline business for export.
  • Verify work aligned with service levels agreed and client's requirements.
  • Engaged with customers to build business relationships.
  • Cultivates positive relationships with vendors to deliver timely and cost-effective supply of services.
  • Proposes and develops effective improvement plans to alignment with department's goals and objectives.
  • Provides reports to management on department's profitability and rooms for improvement.
  • Communicates with other department for intra and inter department.

Airtropolis Consolidator Phils., Inc.
Pasay

Customer Service Representative
05.2019 - 09.2020

Job overview

  • Answered constant flow of customer's calls and e-mails.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Actively listened to customers, handled concerns quickly and escalated major issues to superior.

Cargo Data Exchange Center, Inc.
Pasay

Account Manager
01.2019 - 01.2020

Job overview

  • Facilitate client satisfaction and renew customer relations to drive growth.
  • Coordinate with internal teams to facilitate prompt delivery of client's requirements.
  • Develop and implement strategies to increase client retention.
  • Identify key entry points to enhance market penetration and maximize returns.
  • Oversee new business development to generate sales leads, negotiate client pricing and forecast revenue.
  • Evaluate client needs and develop tailored solutions to increase positive customer ratings.
  • Educate clients on new products or services to increase customer engagement with brand.

Education

Lyceum of The Philippines University
Manila

Bachelor of Science from Customs Administration
06.2013 - 10.2018

Skills

Excellent Communication

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Certification

Licensed [Customs Broker] - [2017-2020]

Timeline

Airline Business Asst. Manager

Airtropolis Consolidator Phils., Inc.
01.2023 - Current

Customer Service Supervisor

Airtropolis Consolidator Phils., Inc.
01.2022 - 12.2022

[IATA Dangerous Goods Regulations] License - [2021-2023]

09-2021

Airline Business Officer

Airtropolis Consolidator Phils., Inc.
01.2021 - 12.2021

[Basic Int'l Air Cargo Forwarding- [2020]

02-2020

Customer Service Representative

Airtropolis Consolidator Phils., Inc.
05.2019 - 09.2020

Account Manager

Cargo Data Exchange Center, Inc.
01.2019 - 01.2020

Licensed [Customs Broker] - [2017-2020]

12-2017

Lyceum of The Philippines University

Bachelor of Science from Customs Administration
06.2013 - 10.2018
Marjory JB LumapasAirline Business Asst. Manager