Hi, I’m
Marjory JB Lumapas
Airline Business Asst. Manager
Parañaque
Summary
Highly motivated and positive individual with great organizational and communication skills. Deftly manages administrative functions while delivering thorough answers and solutions to foster exceptional customer experiences.
Overview
4
years of professional experience
5
years of post-secondary education
3
Certifications
Work History
Airtropolis Consolidator Phils., Inc.Pasay
Airline Business Asst. Manager
01.2023 - Current
Job overview
- Manage overall airline business for export.
- Verify work aligned with service levels agreed and client's requirements.
- Engaged with customers to build business relationships.
- Cultivates positive relationships with vendors to deliver timely and cost-effective supply of services.
- Proposes and develops effective improvement plans to alignment with department's goals and objectives.
- Provides reports to management on department's profitability and rooms for improvement.
- Communicates with other department for intra and inter department.
Airtropolis Consolidator Phils., Inc.Pasay
Customer Service Supervisor
01.2022 - 12.2022
Job overview
- Manage overall airline business for export.
- Verify work aligned with service levels agreed and client's requirements.
- Engaged with customers to build business relationships.
- Cultivates positive relationships with vendors to deliver timely and cost-effective supply of services.
- Proposes and develops effective improvement plans to alignment with department's goals and objectives.
- Provides reports to management on department's profitability and rooms for improvement.
- Communicates with other department for intra and inter department.
Airtropolis Consolidator Phils., Inc.Pasay
Airline Business Officer
01.2021 - 12.2021
Job overview
- Manage overall airline business for export.
- Verify work aligned with service levels agreed and client's requirements.
- Engaged with customers to build business relationships.
- Cultivates positive relationships with vendors to deliver timely and cost-effective supply of services.
- Proposes and develops effective improvement plans to alignment with department's goals and objectives.
- Provides reports to management on department's profitability and rooms for improvement.
- Communicates with other department for intra and inter department.
Airtropolis Consolidator Phils., Inc.Pasay
Customer Service Representative
05.2019 - 09.2020
Job overview
- Answered constant flow of customer's calls and e-mails.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to superior.
Cargo Data Exchange Center, Inc.Pasay
Account Manager
01.2019 - 01.2020
Job overview
- Facilitate client satisfaction and renew customer relations to drive growth.
- Coordinate with internal teams to facilitate prompt delivery of client's requirements.
- Develop and implement strategies to increase client retention.
- Identify key entry points to enhance market penetration and maximize returns.
- Oversee new business development to generate sales leads, negotiate client pricing and forecast revenue.
- Evaluate client needs and develop tailored solutions to increase positive customer ratings.
- Educate clients on new products or services to increase customer engagement with brand.
Education
Lyceum of The Philippines UniversityManila
Bachelor of Science from Customs Administration
06.2013 - 10.2018
Skills
Excellent Communication
Decision-Making
Analytical and Critical Thinking
Conflict Resolution
Interpersonal Communication
Certification
Licensed [Customs Broker] - [2017-2020]
Timeline
Airline Business Asst. Manager
Airtropolis Consolidator Phils., Inc.
01.2023 - Current
Customer Service Supervisor
Airtropolis Consolidator Phils., Inc.
01.2022 - 12.2022
[IATA Dangerous Goods Regulations] License - [2021-2023]
09-2021
Airline Business Officer
Airtropolis Consolidator Phils., Inc.
01.2021 - 12.2021
[Basic Int'l Air Cargo Forwarding- [2020]
02-2020
Customer Service Representative
Airtropolis Consolidator Phils., Inc.
05.2019 - 09.2020
Account Manager
Cargo Data Exchange Center, Inc.
01.2019 - 01.2020
Licensed [Customs Broker] - [2017-2020]
12-2017
Lyceum of The Philippines University
Bachelor of Science from Customs Administration
06.2013 - 10.2018